Logistics Service Manager for Food Industry
hace 4 días
**Tna Solutions Overview**
We are a leading provider of innovative packaging & processing solutions to the food industry. Our mission is to deliver high-quality products and exceptional customer service.
**Job Summary**
We are seeking an experienced Logistics Service Manager to join our team in Queretaro, Mexico. This role will be responsible for managing the customer ordering, inventory, and shipment processes, ensuring timely deliveries and excellent customer satisfaction.
**Key Responsibilities**
Lead the Customer Service and Logistics team to achieve set objectives and targets, coordinating team resources to meet or exceed customer expectations.
Ensure all staff management processes are completed as per company requirements and meet all deadlines - including but not limited to performance reviews, salary reviews, recruitment processes, etc.
Provide accurate lead times and part availability on order confirmations based on feedback from manufacturing branches and external vendors.
Develop and implement strategies effective for ensuring timely deliveries to branches and customers.
Collaborate with Aftermarket Sales Manager and other involved departments to resolve escalated problems.
Manage crating and freight costs for spare parts shipments (inwards/outwards/local/international).
Track and report on spares backlog.
Responsible for inventory accuracy on an ongoing basis with calendar year-end and fiscal year-end stock-take.
Continually monitor slow-moving items and execute plans to minimize these to eliminate write-offs.
Clear and timely communication with our customers to provide proactive updates on delivery dates.
Complete required reports are completed accurately and on time including monthly KPI reporting.
**Qualification and Experience**
Qualifications in a business administration or engineering discipline are considered.
Minimum of 3 years' experience in a supervisory role.
Superior customer service and interpersonal skills.
Proven experience to organize and maintain stock.
Exposure to the manufacturing industry (specifically food and packaging).
**Desire Knowledge and Skills**
Proficient in Microsoft Word, PowerPoint, Excel, and Outlook.
Sound knowledge of people management and having difficult conversations.
Knowledge of health & safety requirements of a manufacturing/stores environment, including enforcing the rules.
Knowledge of export documentation including booking freight (air & sea), letters of credits, bills of lading, packing lists, and certificates of origin.
Extensive understanding and knowledge of MRPII-based enterprise systems.
Practical knowledge and understanding of purchasing, sales ordering, and invoicing processes.
Self-motivated and driven, reliant and forthcoming.
Able to multitask, be flexible, and work under pressure.
Ability to develop, build, and maintain strong relationships with management, co-workers, suppliers, and clients.
Bilingual preferred with English language proficiency, written and verbal.
Able to negotiate, problem solve, and make decisions in line with organisational philosophies and practices.
**Salary and Benefits**
The estimated annual salary for this role is $70,000-$90,000 depending on qualifications and experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, paid vacation time, and opportunities for professional development.
**Why Tna Solutions?**
We offer a dynamic work environment that empowers employees and nurtures leaders. Our company values diversity and promotes equal opportunities for career growth and development. If you are a motivated and results-driven individual who shares our values, we encourage you to apply for this exciting opportunity.
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