IT Service Delivery Manager

hace 6 días


Hermosillo, Sonora, México The Results Companies A tiempo completo
Company Overview

We are ResultsCX, a premier customer experience partner to Fortune 100 and 500 companies. Our goal is to design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow.

Job Description

We are seeking an IT Service Delivery Manager to join our team. As a key member of our support staff, you will be responsible for providing exceptional technical support to our clients.

About the Role

The ideal candidate will have a strong background in IT and experience working with Microsoft SQL. You will also possess excellent communication and problem-solving skills, as well as the ability to work independently and collaboratively as part of a team.

Key Responsibilities
  • Provide technical support to clients via phone, email, and chat
  • Utilize electronic communication tools to interact with users facing technical issues
  • Conduct thorough research and implement appropriate solutions
  • Identify and correct improperly configured installations
  • Replicate, diagnose, and resolve technical problems experienced by users
Requirements
  • Bachelor's degree in computer science or equivalent technical experience
  • A minimum of 2 years of experience in IT, Business Analyst or closely related area
  • 6+ months of experience working with Microsoft SQL
  • Knowledge of front-end coding languages


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