Excellence in Quality and Process Transformation Lead

hace 6 días


Guadalajara, Jalisco, México Wipro Limited A tiempo completo

About Wipro Limited

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Wipro Limited is a leading global information technology, consulting, and business process services company.

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Job Summary

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We are seeking an exceptional Quality and Process Excellence Lead to join our team. The successful candidate will be responsible for driving process excellence initiatives and leading improvement projects across various accounts.

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Key Responsibilities

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  • Support process excellence initiatives and drive improvement projects to enhance quality and efficiency.">
  • Drive benchmarking and best practices deployment across accounts to ensure compliance with internal and client-defined processes.">
  • Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT/PCSAT risks to maintain high customer satisfaction levels.">
  • Work closely with customers and operations leadership teams to identify improvement opportunities and drive them to closure.">
  • Lead projects to improve and maintain the profitability of processes and ensure all process metrics are met.">
  • Drive a culture of process improvement using tools like Six Sigma, Lean, and Kaizen on the process floors.">
  • Standardize practices on the floor and ensure strict compliance with Internal Common Minimum standards (CMS), ISO 9001, etc.">
  • Monitor and drive compliance requirements through regular audits and reviews.">
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Requirements

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To succeed in this role, you should have:

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  • A bachelor's degree in any field and professional qualifications such as Six Sigma Black Belt or Lean certification.">
  • Excellent data analytics, problem-solving skills, and experience in managing quality/process excellence initiatives.">
  • Strong communication and interpersonal skills to work effectively with cross-functional teams.">
  • Experience with MS Office, especially Excel and PowerPoint, and proficiency in Visio.">
  • English fluency and basic knowledge of Spanish (optional).">
  • Ability to analyze complex data and make informed decisions.">
  • Strong analytical and problem-solving skills.">
  • Flexibility to adapt to changing priorities and deadlines.">
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What We Offer

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As a Quality and Process Excellence Lead at Wipro Limited, you can expect a competitive salary range of $120,000 - $180,000 per annum, depending on location and experience.

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We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

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Join our dynamic team and take the first step towards a rewarding career in process excellence



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