Global Customer Service Expert

hace 6 días


Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

About the Role:

As a Senior Customer Relationship Specialist at Johnson Controls, you will play a critical part in ensuring seamless customer transactions and resolving any issues that may arise.

Key Responsibilities:

You will be responsible for effectively managing follow-up transactions to guarantee timely delivery of products to customers. This includes order processing, backorder monitoring, and handling customer complaints and non-conformities.

In addition, you will handle customer inquiries on deliveries, delays, and other issues, as well as provide exceptional customer care by responding to customer questions and following up on actions requested in sales representatives' call reports.

Requirements:

To succeed in this role, you will need a Bachelor's degree in business or a related field and a minimum of 1 year of experience working as a CSR, preferably from a manufacturing company. You must also possess strong communication skills, be proficient in English, and have a customer-oriented approach with attention to detail.

Benefits:

This is an excellent opportunity to join a leading company like Johnson Controls and advance your career in customer service. The estimated salary for this position is around $60,000 - $80,000 per annum, depending on location and experience.


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