Customer Support Specialist II

hace 1 semana


Monterrey, Nuevo León, México Uber Freight A tiempo completo
About the Role

At Uber Freight, we're committed to delivering exceptional carrier experience through our Digital Brokerage. As a Carrier Support Representative, you'll play a critical role in resolving live load issues, ensuring our carriers receive top-notch support and service.

Key Responsibilities
  • Provide prompt updates to carriers on escalation status, maintaining open communication to resolve issues efficiently
  • Collaborate with Account Management teams to identify areas for improvement in carrier, facility, and customer communications
  • Develop a deep understanding of carrier needs and work closely with them to provide timely solutions for live load issues
  • Make proactive calls to facilities and carriers to resolve escalations quickly and efficiently
  • Prioritize actions taken on escalations based on urgency, ensuring timely resolution
  • Maintain a professional and cooperative work relationship with all stakeholders
  • Participate in weekly team meetings and one-on-one sessions with your manager
Requirements
  • Bachelor's Degree complete and one year of work experience with customer interaction and communication, or Bachelor's Degree in progress and two years of work experience with customer interaction and communication
  • Excellent English language skills, both verbal and written
  • Bilingual English/Spanish
Work Schedule

Monday to Friday, 14:00 - 23:00



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