Workplace Systems Specialist

hace 2 semanas

Coyoacán, Ciudad de México Connectingology A tiempo completo
Job Title: Workplace Systems Engineer

As a key member of our team at Connectingology, you will play a vital role in providing expert solutions to technology problems reported by our customers.

The successful candidate will be responsible for delivering superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems. Additionally, you will be responsible for maintaining a knowledge-based system of common reported problems and resolutions. You will also provide timely and accurate notification to other IT staff members of tickets being passed to them for resolution. Furthermore, you will escalate reports of chronic or unresolved problems to the appropriate team lead or manager.

Requirements:

Work Experience:

  • Minimum 1 year's experience in information technology, supporting inbound customer requests;
  • Minimum 1 year of experience in a fast-paced help desk or customer service environment;
  • Excellent listening, questioning, and customer service skills;
  • Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned;

Technical Skills:

  • Good understanding of applying the ITIL framework;
  • Competent with Microsoft Office;
  • Basic knowledge in SD Ticketing system's (Service Now preferable);
  • Confidence and an enthusiastic telephone manner;

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