Senior Quality Assurance Specialist

hace 3 semanas


Guadalajara, Jalisco, México Hsbc A tiempo completo

We are seeking an experienced professional to join our team in the role of Senior Quality Assurance Specialist at HSBC.

As a key member of our team, you will play a critical role in ensuring the quality and integrity of our operations. Your primary responsibilities will include:

• Conducting thorough reviews of alerts aligned with our global procedures

• Selecting samples in line with appropriate models to ensure accuracy and consistency

• Conducting in-depth analyses of each case, ensuring decisions align with our Quality Analyst procedures and providing clear commentary that supports the rationale behind the decision

• Collaborating with the Quality Analyst team to ensure individual outcomes are aligned across the board

• Escalating critical errors through the appropriate channels to maintain the highest level of quality

• Analyzing sampling outcomes to identify key trends and issues affecting individual staff, themes, and problems

• Preparing reports that reflect the key issues and provide sufficient details to communicate the context and support understanding of the issue

• Documenting recommendations effectively and tracking Quality Analyst issues to escalate when necessary

Throughout these activities, consider outstanding Audit findings and issues previously identified by Quality Analyst to look for opportunities to obtain evidence to close down those issues.

The ideal candidate should have knowledge of sanction regulations and how they apply to our operations. Additionally, supporting education activities for the Latin America region is a valuable asset.

Salary: $65,000 - $85,000 per annum, depending on experience and qualifications. We offer a comprehensive compensation package that includes benefits, career development opportunities, and a collaborative work environment.



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