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Web Application Specialist

hace 2 meses

Xico, México Ecovadis A tiempo completo

**Job Summary**

EcoVadis is seeking a skilled Web Application Specialist to join our Technology and Platform Services department. As a key member of our team, you will be responsible for providing technical support and assistance to our customers and internal stakeholders.

**Key Responsibilities:**

  • Provide immediate assistance on technical issues triggered by intensive users of EcoVadis tools, primarily complex web applications and APIs.
  • Troubleshoot reported issues, diagnose bugs, and identify root causes.
  • Collaborate with end users, functional analysts, and developers to identify and solve issues in EcoVadis' internally developed web applications.
  • Provide high-quality support to all users across the business, both through written communication and verbal interactions.
  • Ensure complete follow-up on reported cases to keep end users informed about the status and potential actions to be taken.
  • Monitor logs and application outages to actively respond to alerts and exceptions, and manage communication with affected users.
  • Work with confidential data, exercising utmost caution to ensure data safety and security.
  • Read technical and functional documentation, and discuss with business users to understand the desired behavior of the applications.
  • Ensure the quality of delivered fixes in a timely manner.
  • Deliver training and support to end-users.
  • Create process documentation, training materials, and articles explaining complex technical concepts to non-technical users.
  • Develop processes to handle new types of requests from internal stakeholders.
  • Keep technical documentation and procedures up to date.

**Requirements:**

  • Strong technical skills and knowledge of web applications and APIs.
  • Excellent problem-solving and analytical skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong communication and interpersonal skills.
  • Ability to work with confidential data.

**What We Offer:**

EcoVadis is a leading provider of business sustainability ratings, and we offer a dynamic and supportive work environment. As a Web Application Specialist, you will have the opportunity to work with a talented team of experts and contribute to the development of our platform.