Senior Collections Professional
hace 6 días
At Citi, we are seeking an exceptional Senior Collections Professional to join our team. This is a full-time position that offers the opportunity to work under general supervision and established procedures.
About the Role:
This role will involve utilizing advanced negotiation skills to resolve delinquency issues, researching problems, such as skip tracing, to develop external contacts, and sharing knowledge with less experienced collectors. The ideal candidate will have increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies.
Main Responsibilities:
- Increase the Recovery of the past due portfolio of the different collection portfolios
- Comply with the goals and parameters of the established operational process
- Ensure compliance with quality objectives and compliance with institutional policies
- Provide the telephone collection service to the client
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Qualifications and Skills:
- Work under pressure
- Decision making
- Problem solving
- Negotiation
- Client needs or organizational issues while remaining focused, frustration tolerance
Education Requirements:
High School diploma or equivalent
We offer a competitive salary in the range of $45,000 - $60,000 per year, depending on experience. If you are a motivated individual who enjoys working under pressure and has excellent negotiation and problem-solving skills, we encourage you to apply for this exciting opportunity.
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