Technical Support Specialist
hace 7 días
Zendesk is a leading customer service software company that empowers businesses to deliver exceptional support experiences. We are seeking a highly skilled Technical Support Specialist to join our team in Mexico City.
About the RoleThis role will be responsible for providing technical support to our customers, troubleshooting complex issues, and resolving problems in a timely manner. The ideal candidate will have excellent communication skills, a strong understanding of technology, and the ability to work in a fast-paced environment.
Responsibilities- Provide technical support to customers via phone, email, or chat
- Troubleshoot complex technical issues and resolve problems
- Collaborate with internal teams to resolve issues and improve processes
- Stay up-to-date with industry trends and technologies
- 1-3 years of experience in a technical support role
- Excellent communication and problem-solving skills
- Strong understanding of technology and computer systems
- Ability to work in a fast-paced environment
- Competitive salary: $40,000 - $60,000 per year
- Benefits package including medical, dental, and vision insurance
- Generous paid time off policy
- Opportunities for professional growth and development
This role is based in Mexico City and requires the ability to work in a hybrid environment (both remote and in-office). We offer a flexible schedule and opportunities for remote work.
Company CultureZendesk values diversity, equity, and inclusion. We believe in creating an inclusive workplace where everyone feels valued and respected. Our culture is built on empathy, kindness, and a commitment to excellence.
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