Help Desk IT Support Specialist

hace 1 semana


Ciudad de México, Ciudad de México OpenTable A tiempo completo
Job Title: Help Desk IT Support Technician

OpenTable is seeking a skilled Help Desk IT Support Technician to join our Global IT Help Desk team, known as the TechTable. As a Help Desk IT Support Technician, you will provide tier-1 technical support for OpenTable employees in the Mexico City office and the local region, operating as the "face of IT" in the office and supporting global employees as needed.

Key Responsibilities:
  • Monitor, categorize, and triage incoming end-user tickets
  • Provide technical support to end users by phone, chat, email, and remote support
  • Understand the team's workload and escalate/distribute incidents as needed
  • Test and configure end-user hardware and software
  • Create and maintain knowledge-base documentation and identify deficiencies
  • Provide exceptional customer support virtually or in-person to supported users
  • Be a support presence in our Mexico City office and assist with the maintenance/troubleshooting the teleconference systems, A/V systems, and related events
Requirements:
  • PC and Mac hardware/software support
  • Computer imaging concepts and best practices (Intune/AutoPilot preferred)
  • ITSM and ticket management concepts
  • Active Directory administration
  • Experience supporting GSuite & Office 365
  • General knowledge of identity access management, particularly Okta
  • Audio/visual hardware and software support (Zoom experience preferred)
  • iOS and Android mobile device support (Jamf experience preferred)
  • Basic/intermediate network troubleshooting
  • Basic/intermediate computer security concepts
  • Exceptional written and verbal communication skills
  • Minimum 3-year experience working in a technical support role
Benefits:
  • OpenTable provides Mexican Social Security (IMSS)
  • Christmas Bonus - 30 days
  • Paid Time Off - 20 days a year
  • Vacation Premium - 25%
  • Parental Leave
  • Bereavement Leave - 3 days
  • Marriage leave - 3 days
  • Bonuses
  • Dental Insurance & Life Insurance
  • Major Medical Insurance
Diversity, Equity, and Inclusion:

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



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