Senior Business Operations Analyst

hace 1 semana


Xico, México Citi A tiempo completo

Citi seeks a skilled Senior Business Operations Analyst to join our team. This is a dynamic role that requires a unique blend of business acumen, analytical skills, and operational expertise.

**Job Responsibilities:**

The successful candidate will be responsible for performing complex short and long-term capacity planning analysis with potentially broader business impact. This includes:

  • Independently performs volume and staffing analysis to ensure call performance goals are met
  • Mentors lower-level analysts and provides guidance on data analysis and presentation
  • Monitors potential impacts of changes in policies and procedures
  • Performs monthly Risks/Opportunities assessment with senior management within the business function
  • Determines COB routing for system failures, external factors, or telephony network failures

**Requirements:**

  • 2-5 years relevant experience in workforce management or call center operations
  • Excellent analytic, mathematical, and trouble-shooting skills, with expertise in data analysis
  • Bachelor's/University degree or equivalent experience

**Compensation and Benefits:**

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.

This is a full-time position based in New York City. Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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