Technical Support Manager

hace 6 días


Ciudad de México, Ciudad de México Lexmark Cloud Services A tiempo completo

Job Overview

The Field Service Specialist will be responsible for managing the relationship between Lexmark's service groups and the Indirect Channel Partners service teams within the territory.

This role involves providing support and direction to channel partners, as well as coordinating with Lexmark's support teams to resolve technical issues.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a team environment.

  • Key Responsibilities:
  • Provide technical support and direction to channel partners
  • Coordinate with Lexmark's support teams to resolve technical issues
  • Manage relationships with channel partners
  • Conduct training and certification programs for channel partners
  • Evaluate channel partner compliance to program requirements

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Familiarity with cloud-based services
  • Experience working with indirect channel partners


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