Service Project Manager North

hace 1 mes


Xico, México Videojet A tiempo completo
About the Role

We are seeking a highly skilled Service Project Manager to join our team at Videojet. As a key member of our organization, you will be responsible for executing service growth plans, prioritizing and implementing service activities, and evaluating time and resources required for projects and installations.

Key Responsibilities:

  • Execute service growth plan with a focus on performance, growth, and efficiency
  • Prioritize and implement service activities to fulfill maintenance contracts and service-level agreements
  • Evaluate time and resources required for projects, installations, upgrades, and other technical services
  • Prepare work reports and monitor service quality and customer satisfaction progress
  • Develop technical skills to understand Videojet technology and elevate technical and soft abilities of the service team
  • Develop a Virtual Remote Service team to improve service response and quality
  • Provide customer solutions using agile decisions and listen to internal and external customer needs to establish countermeasures and action plans
  • Lead daily standup meetings with the team and contribute to annual and mid-year review processes
  • Participate in the interviewing and hiring process and schedule periodic individual and team meetings

Requirements:

  • Minimum 3 years of experience as a service/project manager
  • BS degree in electronics, mechatronics, or similar discipline
  • Demonstrated project management experience and ability to travel when required

About Videojet:

Videojet is a global leader in essential technology solutions, dedicated to safeguarding everyday essentials. We value diversity and the existence of similarities and differences in our workforce, workplace, and markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives, and we strive to create a respectful and collaborative community that fosters career growth and professional development.

Benefits:

  • Comprehensive benefits package, including medical, dental, vision, and more, eligible on day 1 of employment
  • Annual bonus and annual salary review
  • Permissive paid time off policy emphasizing flexibility and trust
  • Paid holidays
  • Training and development opportunities

Equal Opportunity Employer:

Videojet Corporation and all Videojet Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences in our workforce, workplace, and markets we serve.



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