Senior HR Systems Specialist

hace 2 semanas


Xico, México Gsb Solutions A tiempo completo

Job Summary


We are seeking a highly skilled Senior HR Systems Specialist to join our team at Gsb Solutions. In this role, you will provide second-level support to end users and level 1 support team for ECTO and SFTT Solution.



About the Role

This is an exciting opportunity to work with cutting-edge HR systems and make a significant impact on our organization's success. As a Senior HR Systems Specialist, you will be responsible for collaborating with level 1 team in resolving support tickets, emails, and phone calls in a timely and professional manner.



Key Responsibilities

  • Perform configurations that are a result of Incidents, Change Requests, RITM, and SCTasks
  • Troubleshoot and resolve user issues related to time off requests, time tracking, and other functionalities within the applications
  • Collaborate with level 1 technical support team to escalate and resolve complex customer issues
  • Conduct remote troubleshooting sessions with end users to diagnose and resolve technical problems
  • Document and track issues, resolutions, identify patterns, and suggest improvements to application and interactions in SNOW
  • Collaborate with Nestle Time Management Architects team to identify and report software bugs and suggest improvements
  • Provide training and guidance to level 1 technical support team members to enhance their knowledge and skills
  • Stay updated with the latest features and updates of the ECTO and SFTT to collaborate with Nestle Architects and Product Manager for additions to the roadmap
  • Assist in testing new system releases, patches, and updates to ensure they are functioning correctly and without any adverse impact on user experience
  • Collaborate with cross-functional teams, such as HR Core, BSI, Payroll, etc., to provide support on product enhancements and rollouts
  • Participate in regular team meetings and training sessions to enhance technical knowledge and share best practices
  • Adhere to established service level agreements (SLAs) and prioritize support tickets based on urgency and impact on business operations
  • Maintain a high level of customer satisfaction by ensuring timely and effective resolution of customer issues
  • Continuously improve technical support processes and procedures to enhance efficiency and customer experience
  • Stay updated with industry trends and technologies related to ECTO and SFTT to provide proactive support and guidance to customers
  • Maintain a high level of professionalism, confidentiality, and customer service orientation while interacting with end-users


Requirements

  • Salary: $73,000 gross per annum
  • Benefits: Excellent superior benefits package
  • Location: Remote work arrangement available
  • Education: Advanced conversational English essential

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