Senior HR Systems Specialist
hace 2 semanas
Job Summary
We are seeking a highly skilled Senior HR Systems Specialist to join our team at Gsb Solutions. In this role, you will provide second-level support to end users and level 1 support team for ECTO and SFTT Solution.
About the Role
This is an exciting opportunity to work with cutting-edge HR systems and make a significant impact on our organization's success. As a Senior HR Systems Specialist, you will be responsible for collaborating with level 1 team in resolving support tickets, emails, and phone calls in a timely and professional manner.
Key Responsibilities
- Perform configurations that are a result of Incidents, Change Requests, RITM, and SCTasks
- Troubleshoot and resolve user issues related to time off requests, time tracking, and other functionalities within the applications
- Collaborate with level 1 technical support team to escalate and resolve complex customer issues
- Conduct remote troubleshooting sessions with end users to diagnose and resolve technical problems
- Document and track issues, resolutions, identify patterns, and suggest improvements to application and interactions in SNOW
- Collaborate with Nestle Time Management Architects team to identify and report software bugs and suggest improvements
- Provide training and guidance to level 1 technical support team members to enhance their knowledge and skills
- Stay updated with the latest features and updates of the ECTO and SFTT to collaborate with Nestle Architects and Product Manager for additions to the roadmap
- Assist in testing new system releases, patches, and updates to ensure they are functioning correctly and without any adverse impact on user experience
- Collaborate with cross-functional teams, such as HR Core, BSI, Payroll, etc., to provide support on product enhancements and rollouts
- Participate in regular team meetings and training sessions to enhance technical knowledge and share best practices
- Adhere to established service level agreements (SLAs) and prioritize support tickets based on urgency and impact on business operations
- Maintain a high level of customer satisfaction by ensuring timely and effective resolution of customer issues
- Continuously improve technical support processes and procedures to enhance efficiency and customer experience
- Stay updated with industry trends and technologies related to ECTO and SFTT to provide proactive support and guidance to customers
- Maintain a high level of professionalism, confidentiality, and customer service orientation while interacting with end-users
Requirements
- Salary: $73,000 gross per annum
- Benefits: Excellent superior benefits package
- Location: Remote work arrangement available
- Education: Advanced conversational English essential
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