Technical Support Supervisor
hace 1 mes
About This Role
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
**Responsibilities**
- Provides direction to technicians in the application of process, procedures, and troubleshooting/repair of complex instruments or testing equipment
- Ensures resources maintain compliance with quality process and standards
- Establishes and maintains lines of communication with engineering and software development on design, reliability and maintenance issues; reports trends, identifies urgent crises and recommends solutions to complex issues
- Manages and champions trainings to improve technical knowledge of the support team; ensures technicians are properly trained and able to provide accurate and responsive solutions
- Acts as an escalation point to analyze and interpret test information to resolve complex design-related problems
- Estimates timeframes for complex projects and oversees the completion of assignments within specified time, quality, and cost parameters
- Identifies process improvement and verification activities; develops and applies technical and quality improvement techniques
What You Need to Succeed
- Information Technology Engineer, IT-Systems-Manager
- 8+ years of experience
- Prior supervisory or management experience preferred
- Fluent level of English (written and verbal) as well as local language as applicable
- Background in technical support preferred
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