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Capacity Planning Analyst

hace 1 mes

Xico, México Amex A tiempo completo

**Transforming Business Outcomes through Data-Driven Insights**

At American Express, we're committed to delivering exceptional customer experiences that drive business growth. As a Capacity Planning Analyst, you'll play a critical role in shaping our workforce management strategies to meet the evolving needs of our customers.

**Key Responsibilities:**

  • Develop and maintain accurate capacity plans across all lines of business
  • Provide data-driven insights to inform network strategies and drive business results
  • Collaborate with cross-functional teams to identify and mitigate risks
  • Design and implement effective workforce management models to optimize call center performance

**Requirements:**

  • Proven experience in contact center planning and workforce management
  • Strong analytical and problem-solving skills
  • Ability to communicate complex data insights to stakeholders
  • Experience with Workforce Management tools and processes

**What You'll Gain:**

A dynamic and supportive work environment that fosters growth and development. Opportunities to collaborate with a diverse team of experts and contribute to the success of a global organization.