Maintenance Equipment Specialist
hace 1 semana
Kone México is a global leader in providing elevators, escalators, and automatic building doors. Founded in 1910, our mission is to improve the flow of urban life and make our world's cities better places to live.
About the RoleWe are seeking a skilled Maintenance Equipment Specialist or Technical Service Engineer to join our team based in Cancun. As a key member of our team, you will provide remote technical support for maintenance technicians, ensuring they have the necessary tools and resources to resolve complex issues efficiently.
Key Responsibilities:
- Provide spare part identification support and assist in proximity stock definition for new LIS systems.
- Evaluate non-standard and non-urgent service needs using Connected Services analytics.
- Collaborate with the 24/7 Operations Center to configure and repair KRM devices and connections.
- Log all cases in the THD tool and assign/direct them to relevant experts or escalate when necessary.
- Create knowledge base articles and propose sales solutions to improve equipment reliability, comfort, and safety.
- Support sales in assessing maintainability before tendering for maintenance contracts.
- Train local technicians during site visits and deliver scheduled training sessions.
Requirements:
- Bachelor's Degree in Mechanical, Electrical, Electronic, or Electro-Mechanic Engineering.
- At least 5 years of experience in a similar role in an elevator company.
What We Offer:
- A competitive salary of approximately $120,000 per year, taking into account the cost of living in Cancun and the requirements of the role.
- Ongoing training and development opportunities to enhance your skills and expertise.
- A dynamic and supportive work environment that fosters collaboration and innovation.
Why Work with Us:
- As a global leader in the industry, we offer a unique opportunity to make a positive impact on urban life and contribute to the success of our customers.
- We are an Equal Opportunity Employer and welcome applications from diverse candidates who share our passion for delivering exceptional results.
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