Senior Spa Operations Manager

hace 1 semana


Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo

Job Overview: We are seeking an experienced Senior Spa Operations Manager to oversee the daily operations of our spa services. This role is responsible for ensuring guest satisfaction, employee engagement, and delivering exceptional results.

About the Role:

  • Salary: $65,000 - $90,000 per year, depending on experience and qualifications.

Responsibilities:

Spa Operations Management:

  • Oversee the day-to-day operations of the spa, including staff management, inventory control, and customer service.
  • Ensure all spa services meet high standards of quality and consistency.
  • Maintain a clean and safe environment for guests and employees.

Customer Service:

  • Deliver exceptional guest service by responding promptly to guest inquiries and resolving any issues that may arise.
  • Foster strong relationships with guests and employees to drive loyalty and retention.

Human Resources:

  • Solicit feedback from employees to improve processes and increase job satisfaction.
  • Develop and implement training programs to enhance employee skills and knowledge.
  • Maintain open communication channels with employees to ensure they understand expectations and parameters.

Marriott International Values:

We Are Equal Opportunity Employers, committed to hiring a diverse workforce and sustaining an inclusive culture.


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