Quality Assurance Associate
hace 4 semanas
We are a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates deliver exceptional outcomes for our clients and the millions of people who count on them.
Job SummaryWe are seeking a Quality Assurance Associate to perform business support and technical work, utilizing data organizing and coordination skills. The ideal candidate will be proficient in a range of operational processes and have prior job-related experiences and trainings.
Key Responsibilities- Perform tasks based on established procedures
- Develop and implement key process improvements
- Monitor transactions to ensure compliance against performance standards
- Assess associate performance and deliver coaching based on findings
- Provide feedback and coaching to transaction processing personnel on errors created
- Conceptualize, develop, and deliver training modules on process knowledge, auditing techniques, and quality tools
- Proficient in a range of operational processes through prior job-related experiences and trainings
- Ability to problem solve and evaluate issues and solutions to provide the best outcome for clients and end users
- Exchanges ideas and information effectively
- Empathetic and patient demeanor, showing understanding and compassion for the end user
We value the health and safety of our associates, their families, and our community. We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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