Service Desk Technician

hace 4 semanas


Monterrey, Nuevo León, México Teletrac Navman A tiempo completo
Job Summary

Troubleshoot and Resolve Issues

As a Technical Service Agent, you will be responsible for troubleshooting and resolving technical issues with our proprietary software and hardware. This will involve using necessary tools to diagnose and repair problems, as well as documenting all incidents and requests.

Collaboration and Communication

You will work closely with the Advanced Technical Support team to resolve incidents that are beyond the scope of your ability or knowledge. This will require excellent communication skills, both verbal and written, to effectively collaborate and communicate with team members and customers.

Customer Focus

You will be responsible for handling an average of 20 customer calls per day, providing exceptional customer service and support. This will involve answering customer inquiries, addressing concerns, and resolving issues in a timely and efficient manner.

Continuous Learning

As a Technical Service Agent, you will have the opportunity to build general knowledge of our proprietary products, increasing your ability to resolve requests on first contact. This will involve staying up-to-date with product developments and advancements, as well as participating in ongoing training and development opportunities.

Requirements

  • Minimum of 2 years prior help desk experience
  • Strong customer service and problem-solving skills
  • Excellent communication skills, both verbal and written
  • Ability to plan, organize, prioritize, and resolve problems in a timely manner
  • Highly motivated individual

Preferred Qualifications

  • Strong PC troubleshooting skills: familiarity with Microsoft Office (Word, Excel, and Outlook)
  • Bilingual (English/Spanish) a plus

About Vontier

Vontier is a global industrial technology company focused on smarter transportation and mobility. Our portfolio is built on market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics, and repair, and smart cities. We are a vibrant, inclusive culture and our proven business system, our 8,000+ team members are mobilizing the future to create a better world.



  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    About Cover DeskCover Desk is a leading provider of virtual assistance services, connecting independent insurance agencies with highly educated and talented virtual assistants in Mexico. With six years of experience, we have established ourselves as a trusted partner for insurance agencies looking to grow and thrive.As a virtual assistant to Cover Desk...


  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    About Cover DeskCover Desk is a leading provider of virtual assistants to independent insurance agencies in the US. We offer a unique opportunity for talented individuals to join our team and support our clients in providing excellent customer service and back-office assistance.Job ScopeAs a virtual assistant to Cover Desk, you will represent and support a...


  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    About Cover DeskCover Desk is a leading provider of virtual assistants to the insurance industry. With six years of experience, we have established ourselves as a trusted partner for independent insurance agencies looking to grow and thrive.Job ScopeAs a virtual assistant to Cover Desk Mexico, you will represent and support a US-based insurance agency in...


  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **About Cover Desk: A Leader in Virtual Support**Cover Desk is a pioneer in providing top-notch virtual support services to insurance agencies. With six years of experience, we have established ourselves as a reliable partner for businesses looking to expand their customer service capabilities.We are currently seeking a highly skilled Bilingual Customer...


  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **About Cover Desk**Cover Desk is a leading provider of virtual assistants to insurance agencies in the US, helping them grow and thrive. We are seeking a highly skilled and bilingual virtual assistant to join our team in Monterrey, Mexico.**Job Scope**As a virtual assistant, you will provide customer service and back-office support to a US-based insurance...


  • Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    **Job Summary:**The Service Desk Team Leader plays a crucial role in delivering technical leadership and support for a team of service desk agents to provide high-quality technical support and maintain the efficiency of an organization's IT systems.**Key Responsibilities:**Team Leadership:Lead, coach, and mentor a team of service desk agents to ensure they...

  • IT Service Desk Agent

    hace 4 semanas


    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is seeking a talented IT Service Desk Agent - Portuguese to join our team.We are a Mexican company that connects top IT talent with Latin American and US companies.The successful candidate will be responsible for all activities surrounding the IT Service Desk, including answering calls, monitoring tickets, and resolving issues within...

  • Bilingual Support Expert

    hace 2 semanas


    Monterrey, Nuevo León, México Cover Desk A tiempo completo

    About Cover Desk:Cover Desk is a leading provider of virtual assistance services to the insurance industry, connecting highly educated and talented virtual assistants with US-based insurance agencies to help them grow and thrive.Job Scope:As a virtual assistant to Cover Desk Mexico, you will represent and support a US-based insurance agency as their...

  • Service Technician

    hace 1 mes


    Monterrey, Nuevo León, México True Manufacturing A tiempo completo

    True Manufacturing, a leading global refrigeration manufacturer, is seeking a skilled Refrigeration Service Technician to join our team based in Monterrey, Mexico. As a key member of our internal staff, you will provide phone support for our products and collaborate with our cross-functional team to deliver exceptional customer service.Key Responsibilities:-...

  • Service Desk Agent

    hace 1 mes


    Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    Azka It Consulting is seeking a skilled IT Service Desk Agent to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.Key Responsibilities:- Answering calls and responding to tickets in a timely and professional manner.- Resolving technical issues remotely, utilizing...


  • Monterrey, Nuevo León, México Manitowoc A tiempo completo

    Job Title: Field Service Technician IIIAre you a skilled technician looking for a challenging role in a dynamic organization? Manitowoc Cranes is seeking a Field Service Technician III to join our team.Job Summary:The Field Service Technician III will be responsible for performing repairs on mobile hydraulic cranes, tower cranes, and other heavy equipment....


  • Monterrey, Nuevo León, México Gss A tiempo completo

    Job Title: Service Desk AgentJob Summary:We are seeking a highly skilled and motivated Service Desk Agent to join our team at Gss. As a Service Desk Agent, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Gather customer information and determine the root cause of the issue.Ensure...


  • Monterrey, Nuevo León, México Gm Financial A tiempo completo

    {"h1": "Service Desk Agent Role at Gm Financial"} At Gm Financial, we are seeking a skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be responsible for providing timely and effective technical support to our internal customers. Your primary goal will be to resolve technical issues efficiently, ensuring minimal disruption to our...


  • Monterrey, Nuevo León, México Sequoia Connect A tiempo completo

    We are seeking a highly skilled Bilingual Service Desk Specialist to provide exceptional customer support to our clients via phone, email, and chat. The ideal candidate will possess advanced proficiency in both English and German, as well as a proven track record in a Service Desk or technical support role.Key Responsibilities:Provide high-quality customer...

  • Service Desk Agent

    hace 4 semanas


    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is seeking a skilled IT Service Desk Agent to join our team in Latin America. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.The ideal candidate will have a strong background in IT, excellent communication skills, and the ability to work in a fast-paced...


  • Monterrey, Nuevo León, México Agile Global Solutions A tiempo completo

    We are seeking a dedicated French Service Desk Technician to enhance our IT support team at Agile Global Solutions. This role is responsible for providing high-quality IT support services in French and English, ensuring efficient troubleshooting and resolution of technical issues for our clients.Key Responsibilities:Respond promptly to incoming service desk...


  • Monterrey, Nuevo León, México Sequoia Connect A tiempo completo

    We are seeking a highly skilled Bilingual Service Desk Specialist to provide exceptional customer support to clients via phone, email, and chat. This role requires advanced proficiency in both English and French, as well as proven experience in a Service Desk or technical support role.Key Responsibilities:Provide high-quality customer support to clients via...


  • Monterrey, Nuevo León, México Uptalent Sa De Cv A tiempo completo

    About the RoleWe are seeking a skilled Service Desk Analyst to join our team at Uptalent Sa De Cv. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.Based in San Nicolás de los Garza, Mexico, this role offers a unique opportunity to work with a dynamic team and contribute to the growth...

  • Service Desk Agent

    hace 2 semanas


    Monterrey, Nuevo León, México Vontier A tiempo completo

    Job Description:The role of the Service Desk Agent is to provide exceptional customer service and technical support to our clients. As a Service Desk Agent, you will be the first point of contact for customers experiencing technical issues with our fleet management software.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a...

  • Service Desk Agent

    hace 4 semanas


    Monterrey, Nuevo León, México Vontier A tiempo completo

    Job OverviewThe Service Desk Agent is responsible for providing exceptional customer service to our clients. This includes handling incoming calls, emails, and chats, as well as troubleshooting and resolving technical issues in a timely and efficient manner.Responsibilities and Duties• Receive and analyze customer requests, providing information or routing...