Customer Service Coordinator
hace 3 días
We are seeking a highly skilled Customer Service Technician to join our team at Electro Componentes De México S.A. De C.V. This role will provide critical support to our Customer Care Managers, ensuring seamless execution of daily tasks, production reports, data control, and meeting scheduling.
Key Responsibilities- Provide bilingual support (English & Spanish) to Customer Care Managers, ensuring timely completion of tasks and data analysis.
- Develop and maintain accurate production and quality plans, ensuring alignment with customer priorities.
- Generate daily reports to track progress and recovery plans, providing visibility to upper management.
- Audit customer production, launch, and quality plans to ensure compliance and effectiveness.
- Collaborate with production and quality supervisors to ensure customer plans are followed and aligned with priorities.
- Bachelor's degree in progress (Engineering or Business Management preferred).
- 3 years of experience in customer service, with a focus on data analysis and communication.
- Advanced proficiency in Microsoft Office and MRP System - BPCS (desired).
- Ability to work in a fast-paced, time-driven environment and effectively communicate with customers, management, and work groups.
This is a full-time position, requiring a strong work ethic and ability to adapt to changing priorities.
Salary: $1.00 - $2.00 per month.
Questions to consider: Do you have advanced Excel skills? What experience do you have in customer service and data analysis?
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