Customer Service Team Lead

hace 1 semana


Monterrey, Nuevo León, México Heineken International B.V. A tiempo completo

Key Responsibilities:

• Answering calls and providing exceptional customer service.
• Managing customer service campaigns to ensure committed service levels are met.
• Leading the work team in matters of leave, vacations, and performance management.

About the Role:

This is a challenging and rewarding role that requires strong leadership and communication skills. As a Service Delivery Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide excellent service to our customers.



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