Customer Service Representative OLAC

hace 1 mes


Santiago de Querétaro, Querétaro de Arteaga, México Ansell A tiempo completo

**Job Summary**

Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries.

**Key Responsibilities**

As a Customer Service Representative OLAC, you will be responsible for relationship management, accurate order processing and fulfillment, and customer retention of an account portfolio for Industrial and Healthcare customers with an annual sales value up to $120M.

**Responsibilities & Specific Accountabilities**

  • Manage the order lifecycle process for all customers in assigned portfolio of accounts
  • Ensure customer retention by establishing and fostering sustainable relationships through open and proactive communication with internal and external customers
  • Monitor, report, and document service complaints by clarifying customer complaints, determining root cause, identifying and explaining the best solution, expediting corrective action or adjustment and confirming resolution
  • Partner with field sales to oversee and manage the customer experience for an assigned region, soliciting and documenting customer feedback, identifying and reporting opportunities for improvement to leadership
  • Proactively partner and collaborate with cross-functional business partners to provide a seamless customer experience and achieve departmental KPIs
  • Represent Ansell as the global product innovator by providing technical product expertise, recommending solutions that meet customers' protection needs

**Requirements**

Education: Undergraduate degree preferred and/or equivalent experience

Experience: 5+ years customer service experience

Oracle experience preferred

Salesforce or CRM experience

Proficiency in MS Office

Knowledge and Skills: Ability to inspire trust, good business knowledge of order-to-cash flows, ability to work under pressure in a fast-paced environment, demonstrate exceptional problem solving and analytical skills, manage expectations of internal and external customer and deliver on those expectations, emotional maturity and demonstrated situational awareness skills to appropriately respond to crises, ability to understand, implement, enforce company policies, SOP's, and workflows, able to handle frustrated and angry customers with patience and diplomacy, continually looking to find solutions in the best interest of the customer and the company

**Equal Opportunity Employer**

**Our Commitment to Diversity Equity and Inclusion**

Ansell's vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions.



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