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BigCommerce Pty. Ltd. is looking for a highly skilled Enterprise Solution Consultant to join our team. As a key member of our customer success team, you will be responsible for developing and maintaining technical account level run books that document your customer's architecture on the BigCommerce platform as well as integrations with third-party solutions and applications.
Your primary objective will be to provide proactive, strategic, and operational technical guidance and consultation to our clients, helping them to optimize their technical ecosystem and drive business growth. You will also be responsible for collaborating with our product and engineering teams to understand, influence, and prioritize new features and the BigCommerce roadmap, ensuring customer success.
The ideal candidate will have 3+ years of experience managing the technical aspects of an enterprise portfolio or direct client consulting within a fast-paced environment. They will also have experience with ecommerce consulting, APIs, headless ecosystems, HTML, CSS, and JavaScript, as well as a strong understanding of analysis of ecommerce websites for optimization and best practices.
In addition, the successful candidate will have exposure to working closely with design agencies, app developers, project managers, and engineering teams. A bachelor's degree in business, marketing, or computer science-related field or equivalent experience is required.
As an Enterprise Solution Consultant at BigCommerce, you will have the opportunity to work with some of the most exciting and fastest-growing merchants in ecommerce. You will be part of a dynamic team that is passionate about delivering innovative solutions to our customers and driving business growth.
