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Customer Service Ambassador

hace 1 mes

Mérida, Yucatán, México Worldstrides A tiempo completo

Key Responsibilities:

Deliver exceptional customer experiences by identifying and addressing their needs and concerns.
- Provide accurate and timely information to customers regarding products, services, and policies.
- Resolve customer issues through thorough investigation, effective problem-solving, and collaboration with internal teams when necessary.
- Maintain accurate records of customer interactions and transactions using our system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Meet and exceed customer service performance metrics and goals.
- Stay up-to-date with product knowledge and company policies to provide top-notch customer service.
- Collaborate with cross-functional teams to enhance the overall customer experience.

Qualifications:

We're looking for individuals with an Associate Degree or post-high school education, preferably with 1-2 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills are essential for success in this role.
- Strong problem-solving and decision-making skills will enable you to effectively resolve customer issues.
- Ability to multitask and prioritize workload in a fast-paced environment is crucial.
- Proficiency in computer skills and experience using a CRM system are required.
- Availability to work flexible hours, including weekends and holidays, is necessary.
- A positive attitude and willingness to learn and grow with our company are essential.
- Ability to sustain long periods of inbound calls and communication with customers is required.
- Ability to present company policies in a positive and professional manner is necessary.
- Analytical capacity to make decisions at a certain level is required.
- Demonstrated bias towards metric attainment and process improvement is essential.

Position Type and Expected Hours of Work:

This is a full-time position with a standard Monday-to-Friday schedule, between 8:00 AM ET and 9:00 PM ET.
- Occasional holidays and weekend work may be required as job duties demand.
- Occasional overtime may be necessary during peak periods.

Requirements:

We require an Associate Degree or post-high school education, preferably with 1-2 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills are essential for success in this role.
- Strong problem-solving and decision-making skills will enable you to effectively resolve customer issues.
- Ability to multitask and prioritize workload in a fast-paced environment is crucial.
- Proficiency in computer skills and experience using a CRM system are required.
- Availability to work flexible hours, including weekends and holidays, is necessary.
- A positive attitude and willingness to learn and grow with our company are essential.
- Ability to sustain long periods of inbound calls and communication with customers is required.
- Ability to present company policies in a positive and professional manner is necessary.
- Analytical capacity to make decisions at a certain level is required.
- Demonstrated bias towards metric attainment and process improvement is essential.