Front Desk Representative

hace 3 semanas


Quintana Roo, México Marriott International, Inc A tiempo completo

**Job Summary**


We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience for all spa services.


**Key Responsibilities**


• Schedule services for individuals and large groups using our spa/salon reservations software system.
• Confirm scheduled services with guests and answer questions about available services.
• Update the reservations/cancellations list throughout the day and inform providers of last-minute changes.
• Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
• Promote and sell spa/salon services.
• Process guest payments for spa/salon services and obtain payment authorization as needed.
• Accept and log cash tips for employees.
• Balance, scan, and drop receipts with Accounting.
• Notify Engineering of maintenance and repair needs.


**Requirements**


• High school diploma or G.E.D. equivalent.
• Less than 1 year related work experience.
• No supervisory experience.
• License or Certification: None


**About Us**


EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.


We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. By joining us, you will be part of a global team that is passionate about delivering exceptional service and creating unforgettable experiences for our guests.


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