Empleos actuales relacionados con Customer Experience Director - Puebla, Puebla - Taskus
-
Customer Experience Team Lead
hace 5 días
Puebla, Puebla, México Gga Solutions A tiempo completoAbout the RoleWe are seeking a skilled Customer Experience Team Lead to join our team at Gga Solutions. As a key member of our Contact Center, you will play a vital role in ensuring that our clients receive exceptional service and support.
-
Training Experience Director
hace 7 días
Puebla, Puebla, México TaskUs A tiempo completoAbout TaskUs TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to innovative technology companies. Our clients rely on us to represent, protect, and grow their brands in the fast-paced world of social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and...
-
Digital Learning Experience Director
hace 1 día
Puebla, Puebla, México TaskUs A tiempo completoAbout TaskUsTaskUs is a cutting-edge provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Its clients represent, protect, and grow their brands through innovative solutions. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media,...
-
Puebla, Puebla, México Citi A tiempo completoAt Citi, we strive to deliver exceptional client service experiences by providing assistance to our branch employees.The role of a Customer Service Representative is crucial in ensuring that day-to-day banking activities are executed efficiently and accurately in coordination with the Customer Service function.Key Responsibilities:Manage and coordinate...
-
Learning Experience Professional
hace 6 horas
Puebla, Puebla, México TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative technology companies. This helps its clients represent, protect, and grow their brands.The company has a culture that enables it to expand its workforce globally. With a presence in multiple locations across various countries, TaskUs serves...
-
Learning Experience and Development Manager
hace 6 días
Puebla, Puebla, México TaskUs A tiempo completoAbout TaskUs: As a provider of outsourced digital services and next-generation customer experience, TaskUs helps innovative technology companies represent, protect, and grow their brands. Our cloud-based infrastructure enables us to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and...
-
Senior Director of Digital Growth and Innovation
hace 16 horas
Puebla, Puebla, México XCCELERA A tiempo completoJob DescriptionWe are looking for a Senior Director of Digital Growth and Innovation to join our team at XCCelerate. In this role, you will be responsible for driving the growth of our prestigious university by developing and implementing comprehensive marketing strategies. Key Responsibilities:Develop strategic plans to increase student enrollment and drive...
-
Customer Service Representative Half Time
hace 7 días
Puebla, Puebla, México American Express A tiempo completoAt American Express, we empower our colleagues to progress and grow in their careers.We're committed to delivering exceptional customer experiences every day. As a Bilingual Customer Service Representative Half Time, you'll be the face of our company, creating positive interactions with customers through curating unique travel or lifestyle experiences and...
-
Enterprise Security Governance Director
hace 7 días
Puebla, Puebla, México Ericsson A tiempo completoCompany OverviewAt Ericsson, we are pushing the boundaries of what's possible. We believe in empowering our people to drive innovation and make a meaningful impact on the world. Our team is dedicated to crafting solutions that tackle some of the toughest challenges facing society today.SalaryThe salary for this position ranges from $137,600 to $206,400,...
-
Financial Management Director
hace 16 horas
Puebla, Puebla, México MBC HUNTING Executive A tiempo completoAbout Our CompanyMBC Hunting Executive is a leading Canadian company specializing in mold design, manufacturing, and maintenance.Key ResponsibilitiesOversee treasury, general accounting, accounts payable, and accounts receivable functions.Establish annual budgets and conduct regular business reviews to ensure financial stability.Manage monthly forecasting...
-
Head of Security Operations
hace 7 días
Puebla, Puebla, México Citi A tiempo completoJob Overview">This role plays a pivotal part in Citi's daily operations by collaborating with multiple businesses across the enterprise. The successful candidate will be responsible for managing Citi facilities, occupied properties, and security staff as delegated by the Regional Director of Security.Responsibilities:- Oversee activities of security...
-
Training Program Coordinator
hace 4 días
Puebla, Puebla, México TaskUs A tiempo completoAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative technology companies.We serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing, HiTech, FinTech, and HealthTech.Our People First culture has enabled us...
-
SAP Finance and Controlling Expert
hace 6 horas
Puebla, Puebla, México abat A tiempo completoJob DescriptionFoster the implementation and support of SAP FINANCES and CONTROLLING.Identify business needs and transform them into logical and technical solutions by collaborating with customers.Analyze complex business process requirements and develop suitable system solutions; interpret, validate, and document customer needs.Organize workshops to gather...
-
Transformational Leader
hace 7 días
Puebla, Puebla, México Tony Blair Institute For Global Change A tiempo completoAbout UsWe are the Tony Blair Institute for Global Change, a global team of over 800 changemakers operating in more than 40 countries across five continents.We work with political leaders around the world to drive change and help governments turn bold ideas into reality.Our MissionWe believe that diversity of background and perspective is a strength, and we...
-
Puebla, Puebla, México 1-StopAsia A tiempo completoJob DescriptionAs a Sales Assistant with 1-StopAsia, you will play a critical role in supporting our Business Development Team's efforts to drive revenue growth and expand our customer base.Key responsibilities include:Main ResponsibilitiesDevelop and implement sales support strategies to enhance team performance.Manage and analyze data to inform sales...
-
Digital Marketing Leader for Growth Strategy
hace 16 horas
Puebla, Puebla, México XCCELERA A tiempo completoJob DescriptionXCCelerate is seeking a highly experienced and dynamic professional to serve as our Growth, Digital Marketing & Sales Director. This senior leadership role will play a pivotal part in driving the growth of our prestigious university by enhancing its brand presence and increasing student enrollment.Key Responsibilities:Develop and implement...
-
Air Pricing Specialist
hace 5 días
Puebla, Puebla, México Racing Cargo A tiempo completoWe are not your average company, at Racing Cargo we thrive on collaboration with managers, clients, coworkers and of course who enjoy empowering others to succeed together.Together we overcome obstacles, find innovative solutions and deliver exceptional results.Working at Racing Cargo it's all about enjoying the journey, every day we make sure that our team...
-
Production Manager
hace 7 días
Puebla, Puebla, México Ericsson A tiempo completoJob DescriptionWe are currently seeking a Production Manager to ensure the smooth execution of standardized work in our antenna manufacturing process.The successful candidate will be responsible for:Verifying the adherence to standardized work processes in manufacturing.Ensuring daily production objectives are met.Developing skills necessary for the...
-
SAP FICO Senior Business Process Consultant
hace 6 días
Puebla, Puebla, México Abat A tiempo completoCompany OverviewAbat is a leading international SAP service provider that specializes in business process optimization and innovation. With offices in the US, Germany, and Mexico, we offer comprehensive on-site support to our clients.Job DescriptionAs a SAP FI/CO consultant at Abat, you will play a crucial role in facilitating the implementation and support...
-
Field Sales Representative
hace 5 días
Puebla, Puebla, México Citi A tiempo completoAt Citi, we are seeking an experienced and results-driven Field Sales Representative to join our Consumer Sales Team. As a key member of our team, you will be responsible for providing exceptional customer service and meeting sales targets for financial products and services within your assigned district or location.The overall objective is to build strong...
Customer Experience Director
hace 1 semana
About Us
At TaskUs, we pride ourselves on being a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.
We help our clients represent, protect and grow their brands by leveraging a cloud-based infrastructure that serves sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
We have expanded our workforce to approximately 45,000 employees globally and maintain a presence in twenty-three locations across twelve countries.
Our Culture
We understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
We take pride in our inclusive environment and positive impact on the community.
Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
The Role
As a Team Leader, you will be one of the leaders of the operations department.
You will drive the performance of teammates to continuously hit their goals.
You will coach and manage teammates, and act as a bridge between your teammates and other departments.
Being a Team Leader, you will manage the day-to-day planning and operations of your team.
This includes making sure each teammate delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs).
You will be in charge of managing the team and ensuring everyone adheres to their schedules.
A critical part of the role is to train and help develop your team through conducting team huddles and coaching sessions to improve and grow.
You must be adept at creating reports of your team's performance and documenting feedback from your client.
You must effectively manage issues that may arise, including HR-related ones, think creatively about solutions, and act as a liaison between management and your team.
Requirements
We need someone with leadership skills who has managed at least 10+ teammates while working in a customer support role within an outsourcing or similar company.
They should possess excellent verbal and written communication skills along with above-average technical know-how.
If they have previous experience working on phone, email, and live chat customer support roles, that's a plus.
If they're familiar with E-Commerce, ZenDesk, or any other CRM tools and are flexible with different shifts, we'd like to talk to them.
Please note that candidates must be in their current position for a minimum of 6 months to be eligible to apply for other internal positions.