Senior Operations Leadership Position

hace 2 días


Boca del Río, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo
Job Description:

The Ops Sup Sr. Supervisor role is a senior leadership position within the Operations - Core team, responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services.

Main Responsibilities:

  • Lead and mentor a small Operation Support team through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations.
  • Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
  • Analyze Operations information and make evaluative judgements to solve problems.
  • Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures.
  • Identify hiring needs to ensure adequate staffing.
  • Serve as a backup for manager, as needed.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and/or other team members.
  • Ability to manage teams.

Key Qualifications:

  • 2-5 years of related business experience including at least one-year supervisory experience.
  • Proficient in Microsoft Office.
  • Proactive leadership and motivational skills.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Consistently demonstrates clear and concise written and verbal communication skills.

Compensation:

This role offers a competitive salary range of $80,000 - $120,000 per annum, depending on experience and qualifications.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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