Business Technology Analyst

hace 4 semanas

Monterrey, Nuevo León, México Jabil Circuit A tiempo completo

At Jabil, we're committed to making anything possible and everything better. As a Business Technology Analyst, you'll play a key role in helping us achieve this goal by aligning information technology solutions with business initiatives.

**Job Summary**

We're seeking a highly skilled Business Technology Analyst to conduct business process analyses, needs assessments, and preliminary cost/benefit analyses. The ideal candidate will have a strong understanding of business and technology and be able to communicate effectively with stakeholders.

**Key Responsibilities**

  • Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.
  • Analyze user requirements, procedures, and problems to improve existing systems.
  • Prepare functional, systems, and program specifications.
  • Prepare project plans and implementation schedules.
  • Confer with organizational units involved to determine requirements.
  • Maintain and develop documentation for responsible areas.
  • Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job.
  • Provide status updates of assigned projects.
  • Recommend/conduct training.
  • Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.
  • Serve as escalation point for troubleshooting issues.
  • Maintain a good working relationship with customers and vendors.
  • Ensure 100% adherence to all IT and department policy, processes, and procedures.
  • Participate in the exchange of ideas and information within the department.
  • Ask questions; encourage input from team members.
  • Provide regular updates to appropriate managers.
  • Identify creative ways to reduce cost by streamlining processes and systems.
  • Drive continuous improvement through trend reporting analysis and metrics management.
  • Assure that procedures and work instructions are efficient and not redundant.
  • Offer new ideas and suggestions for improvement.
  • Identify and implement new practices and processes that are 'best in field'.
  • Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
  • Confer with reporting manager on complex or unusual situations.
  • Establish new measurement systems if/where possible.
  • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
  • Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety, and Quality).
  • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Maintain discretion and confidentiality in all areas pertaining to the IT systems.
  • Understand and embrace the business and IT strategic direction.
  • Comply and follow all procedures within the company security policy.
  • May perform other duties and responsibilities as assigned.

**Management & Supervisory Responsibilities**

This role typically reports to Management. Direct supervisor job title(s) typically include:

Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).

**Job Qualifications**

**Knowledge Requirements**

  • Thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job.
  • Strong communications and customer service skills.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

**Education & Experience Requirements**

Bachelor's Degree required.

Degree in Computer Science or Management Information Systems preferred.

Minimum 2 to 5 years work experience in a related position.

Or an equivalent combination of education, training, or experience.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other protected characteristic.

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