IT Support Specialist
hace 1 semana
Job Description:
We are seeking an experienced IT Support Specialist to join our team at Oracle. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.
Responsibilities:
- Serve as the first point of contact for technical assistance over the phone, web, or chat.
- Perform remote troubleshooting through diagnostic techniques.
- Provide the best solution based on the issue and details provided.
- Provide accurate information on IT products or services.
- Collaborate with other teams to solve complex issues.
- Research un-resolved issues and pass them onto the next level of support team.
- Adhere to SLAs and procedures.
- Record events and problems in logs.
- Pass on customer feedback to the appropriate team.
- Identify and suggest possible improvements on procedures.
- Monitor ticketing queues and work on aging tickets.
- Research solutions using available resources.
- Stay current with system changes.
Requirements:
- Minimum 3 years of IT Service Desk experience.
- Willingness to work weekends (flexible scheduling).
- Ability to diagnose and resolve technical issues (Windows, macOS, Linux).
- Proven experience in at least four of the following areas: MS Exchange Clients, Cloud Infrastructure, IT Security, PowerShell, Network, Linux/Unix OS, and one of the following preferred skills: DevOps, Agile Methodologies, ITIL/ITSM, Python, Java, Oracle APEX, SQL, PHP.
Benefits:
- A competitive salary ranging from $60,000 to $90,000 per year, depending on location and experience.
- A comprehensive benefits package including health insurance, retirement plan, and paid time off.
- Opportunities for career growth and professional development.
-
Technical Support Specialist
hace 7 días
Zapopan, Jalisco, México Hcltech A tiempo completoJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team in Zapopan, Jalisco, México. As a key member of our IT department, you will play a critical role in providing exceptional technical support to our clients.
-
IT Technical Support Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoJob Summary:We are seeking a highly skilled IT Technical Support Specialist to join our team at Oracle. As a key member of our support team, you will be responsible for providing technical assistance and support to our Spanish-speaking clients.Responsibilities:Act as the primary point of contact for Spanish-speaking clients seeking technical assistance and...
-
Technical Support Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoTechnical RequirementsWe are seeking a skilled Technical Support Specialist to join our team in Guadalajara, Mexico. The ideal candidate will have a minimum of 3 years of experience working as an IT Service Desk analyst and a proven track record of diagnosing and resolving general technical issues.Key ResponsibilitiesAs a Technical Support Specialist, you...
-
Technical Support Specialist
hace 2 semanas
Zapopan, Jalisco, México Oracle A tiempo completoJob SummaryWe are seeking a skilled Technical Support Specialist to join our Oracle IT team. As a key member of our technical support organization, you will provide top-notch assistance to employees 24/7/365.This role is specifically designed to help cover a portion of our weekend shift, and we are looking for someone with strong analytical skills to...
-
IT Infrastructure Integration Specialist
hace 2 semanas
Zapopan, Jalisco, México Oracle A tiempo completoJob OverviewAs an IT Infrastructure Integration Specialist at Oracle, you will play a pivotal role in designing, implementing, and deploying Oracle Integration Cloud (OIC) solutions. With a focus on delivering high-quality work products, you will interact with clients and internal stakeholders to understand business requirements, concluding the blueprint,...
-
Zapopan, Jalisco, México Intugo A tiempo completoAt Intugo, we are seeking a highly skilled IT Service Desk Specialist to provide exceptional customer support services. The ideal candidate will have a strong background in IT and excellent communication skills to effectively interact with clients.Salary: $22,000 MXN monthlyJob Overview:The Service Desk Agent is responsible for providing L1 and L2 support...
-
Technical Support Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completo**Role Summary**:We are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a key member of our IT service desk, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively.**Key Responsibilities**:Act as the primary point of contact for...
-
Technical Support Specialist
hace 2 días
Zapopan, Jalisco, México Oracle A tiempo completoAt Oracle, we are seeking a highly skilled and experienced Technical Support Specialist to join our IT-Support organization. As a key member of our team, you will be responsible for providing technical assistance to employees 24x7x365.This role involves resolving technical questions regarding system hardware, operating systems, applications, and networks....
-
Technical Support Specialist for IT Infrastructure
hace 2 semanas
Zapopan, Jalisco, México Synopsys A tiempo completo**About Synopsys**We are a leading technology company providing innovative solutions to the electronics design and manufacturing industries. Our team is responsible for delivering exceptional customer service to our employees across the Americas.**Job Summary**We seek a talented Technical Support Specialist to join our dynamic IT team, supporting Synopsys's...
-
Technical Support Specialist
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoJob Summary: We are seeking a skilled Technical Support Specialist to join our Oracle SaaS Cloud Central team. As a Technical Support Specialist, you will be responsible for providing post-sales technical support for all SaaS Cloud Administrative activities, including environment refreshes, planned and unplanned outages, and SaaS Cloud Portal features and...
-
Technical Support Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAt Oracle, we are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for providing excellent customer service and technical support for our SaaS products.Key Responsibilities:- Troubleshoot and resolve complex techno-functional problems on SaaS products.- Maintain a high level of techno-functional...
-
Technical Support Specialist
hace 3 días
Zapopan, Jalisco, México Oracle A tiempo completoOracle is seeking a skilled Technical Support Specialist to join its IT-Support organization. This role requires providing technical assistance to employees 24/7, with a focus on resolving complex system issues.Job OverviewThe successful candidate will be responsible for troubleshooting and resolving technical questions related to system hardware, operating...
-
Technical Support Specialist
hace 1 semana
Zapopan, Jalisco, México Oracle A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our IT-Support organization at Oracle. This position is designed to provide technical assistance to employees, focusing on resolving complex technical issues related to system hardware, operating systems, applications, and networks.ResponsibilitiesServe as the first point of...
-
IT Support Specialist
hace 4 semanas
Zapopan, Jalisco, México Intugo A tiempo completoImplementar Servicios de Red GerenciadosEstamos buscando un IT Service Desk para implementar nuevos y existentes servicios gerenciados para nuestros clientes.Como nuestro IT Service Desk, trabajarás con clientes, proveedores y el gerente de proyecto asignado para garantizar que los servicios de red gerenciados se implementen para apoyar las necesidades de...
-
Sr IT Security Specialist
hace 2 semanas
Zapopan, Jalisco, México Baxter A tiempo completoJob Title: Sr IT Security SpecialistAbout the Role:The Sr IT Security Specialist will work on major projects related to Certificate Management. The ideal candidate will have a background in IT security and a strong understanding of Certificate Management concepts. Key responsibilities include monitoring digital certificates, implementing security best...
-
Technical Support Specialist
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesProvide technical support to...
-
Technical Support Specialist
hace 2 semanas
Zapopan, Jalisco, México Oracle A tiempo completoTechnical Support Position OverviewAs a member of the Oracle IT-Support organization, your focus is to deliver technical assistance to employees 24x7x365. This role involves resolving technical questions regarding system hardware, operating systems, applications, and networks. You will be the primary point of contact for IT-support to Oracle employees,...
-
Technical Production Support Specialist
hace 7 días
Zapopan, Jalisco, México Oracle A tiempo completo**Overview**We are seeking a highly skilled Technical Production Support Specialist to join our team at Oracle. As a key member of our APP SRE / Production Support team, you will play a crucial role in supporting TPM Application from the sustaining engineering point of view.**Job Responsibilities**As a Technical Production Support Specialist, your primary...
-
Technical Support Specialist
hace 2 semanas
Zapopan, Jalisco, México Ntt Data A tiempo completoWe are currently seeking a Technical Support Specialist to join our team at Ntt Data in Guadalajara.**Job Summary:**This is a part-time opportunity that requires the candidate to work 22.5 hours per week on morning shifts. The ideal candidate will have advanced English skills, interest in working in an IT environment, and 6 months of experience in customer...
-
Technical Support Specialist 2
hace 7 días
Zapopan, Jalisco, México Oracle A tiempo completoOracle is seeking a skilled Technical Support Specialist 2 to join our IT-Support organization. This role is designed to provide technical assistance to employees, with a focus on weekend support.About the RoleThis position involves resolving technical questions and troubleshooting system hardware, operating systems, applications, and networks. As a primary...