Reservation Coordinator

We are seeking a highly organized and detail-oriented individual to join our team as a Reservation Coordinator. In this role, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

• Process reservation requests, changes, and cancellations in a timely and efficient manner
• Verify availability of room types and rates, and explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests, and answer questions about property facilities and services
• Input and access data in reservation systems, and indicate special room reservation types by inputting the correct code and rate
• Follow proper escalation procedures when addressing guest concerns, and maintain confidentiality of proprietary information

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1-2 years of experience in a customer service or reservation-related role
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We believe in the importance of attention to detail and the value of a well-crafted experience for our guests.