Cloud Infrastructure Engineer
hace 3 semanas
We are seeking an experienced Technical Support Professional to join our AWS Operations team as an Operations Engineer I. In this role, you will be part of the technical support line, providing expert-level technical support and guidance to corporate clients via email, chats, and calls regarding infrastructure-related requests.
Key Responsibilities- Influence team learning and development by participating in trainings, creating tutorials, and technical articles for the AWS customer community.
- Work directly with technical teams from AWS enterprise, customers, and partners to provide unique solutions to our customers' individual needs.
- Maintain and drive continuous communication with our customers during critical events.
- Work on critical, highly complex customer requirements that span multiple AWS services.
Our team values diverse experiences and encourages candidates from all backgrounds to apply. We strive for flexibility and work-life harmony, and our inclusive team culture fosters a sense of belonging among our employees.
We are committed to providing opportunities for career growth and development, with endless knowledge-sharing, mentorship, and other resources available to help you succeed in your role.
**BASIC QUALIFICATIONS**
- 2+ years' work experience in a Technical Support or Technical Customer Service role.
- 2+ years of experience with Installation and Troubleshooting Operating System knowledge (Operating System Administration - Windows).
- 2+ years of experience in Network fundamentals.
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