Salesforce Technical Support Specialist

hace 1 semana


Monterrey, Nuevo León, México Danfoss A tiempo completo

About the Role

We are seeking a skilled Salesforce Technical Support Specialist to join our team at Danfoss. In this exciting role, you will provide timely and effective support to end-users for Salesforce CRM applications, including troubleshooting technical issues, resolving user queries, and escalating complex issues as needed.

Key Responsibilities:

  • Provide technical support for Salesforce CRM applications, including Salesforce Sales Cloud, Service Cloud, and Communities.
  • Analyze business requirements and translate them into technical solutions.
  • Collaborate with cross-functional teams to implement solutions to enhance the functionality and usability of the Salesforce platform.
  • Perform regular system maintenance tasks, including data cleansing, user management, and configuration changes.
  • Develop and maintain documentation to support end-users and facilitate knowledge sharing within the team.
  • Stay updated on the latest Salesforce releases, features, and best practices.

About You

To be successful in this role, you will need a Bachelor's degree in Computer Science, Information Technology, or related field, and 3-5 years of experience in providing technical support for Salesforce CRM applications. Salesforce certifications are preferred but not mandatory.

Salary and Benefits

The estimated annual salary for this position is $85,000-$110,000, depending on your level of experience and qualifications. We offer a range of benefits, including bonus system, paid vacation, flexible working hours, personal insurance, communication package, opportunity to join Employee Resource Groups, and state-of-the-art virtual work environment.

What We Offer

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. We encourage you to apply if you feel like your profile matches the job requirements, even if you don't meet all the boxes. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.



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