Cybersecurity Specialist
hace 1 mes
About Us
Palo Alto Networks, Inc. is a leading cybersecurity company that empowers organizations to prevent cyber breaches and protect their digital way of life.
Our Mission
We aim to be the cybersecurity partner of choice, protecting our digital world from ever-evolving threats.
Job Description
Sr Technical Support Engineer (Cortex Xsiam Guadalajara, Mexico)
Responsibilities:
- Engage directly with valued customers to address intricate post-sales concerns
- Evaluate multifaceted scenarios using critical thinking and problem-solving skills
- Contribute to technical discussions within cross-functional teams to foster transparency and drive product improvement
- Provide technical assistance to clients, ensuring swift resolution and keeping environments secure
- AUTHOR TECHNICAL SUPPORT BULLETINS and other documentation in the Knowledge Base
- Review technical content for training, marketing, manuals, and troubleshooting guides
- Collaborate with Engineering to influence product operability
- Participate in weekend on-call rotation and provide after-hours support as required
- Communicate complex technical issues effectively to internal and external stakeholders
Requirements:
- Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications
- Analytical troubleshooting skills in Linux, displaying problem-solving abilities
- Strong proficiency in software and infrastructure troubleshooting, testing, and debugging
- Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing
- Knowledge of IP network technologies and performance monitoring/troubleshooting software tools
- Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards
- Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities
- Previous experience in a customer-facing technical support role (Support Engineer) – advantageous
- Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
Benefits:
$95,000 per year salary, plus additional benefits package including medical, dental, and vision insurance, paid time off, and opportunities for professional growth and development.
About the Team:
The technical support team at Palo Alto Networks is critical to our success and mission. As part of this team, you will enable customer success by providing support to clients after they have purchased our products.
Estimated Salary: $95,000
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