Senior Financial Analyst
hace 2 semanas
The Senior Financial Analyst - Collections will focus on customer account collections for past due amounts, utilizing strong analytical skills to assess and recommend escalated issues for write offs.
Responsibilities include but are not limited to:
- Obtaining an overview of customer account balances and generating past due notices
- Contacting customers for payment and documenting their response, as well as escalating collection issues to local sales staff
- Assessing and recommending escalated issues for write offs and generating periodic statements for customers
- Monitoring customer performance vs. payment commitments and refund assessment for customers
- Reviewing and providing follow up on different mailboxes and customer service needs, as well as analyzing and assessing charges customers have inquired about
What you need for this position:
- Bachelor's Degree in Business Administration, Accounting, Finance, Economy or other related fields
- Prior experience in a customer service environment with demonstrated ability for strong customer service and negotiation skills
- Prior experience with SAP, Word, Excel and basic knowledge of order to cash process and customer payment applications
- English proficiency (Advanced or Bilingual)
Estimated salary range: $60,000 - $80,000 per year.
Company Overview:Colgate-Palmolive is a leading global consumer goods company dedicated to delivering high-quality products and exceptional customer experiences.
Benefits:We offer a comprehensive benefits package including medical, dental, vision, 401(k) matching, and paid time off.
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