Travel Experience Designer

hace 1 mes

Ciudad de México, Ciudad de México American Express A tiempo completo

Delivering Exceptional Travel Experiences

American Express is a global leader in delivering exceptional customer experiences. As a Travel Consultant, you will play a critical role in curating unforgettable travel experiences for our premium card members.

We are seeking a highly skilled and dedicated individual to join our team of experienced travel professionals. If you have a passion for delivering world-class customer service, a flair for creativity, and a natural ability to understand customer needs, we encourage you to apply.

About the Role

This is a critical frontline role in our contact center, where you will be responsible for delivering exceptional customer service to our premium card members. Your primary objective will be to create personalized travel experiences that exceed our customers' expectations.

You will work closely with our customers to understand their travel preferences and requirements, using your expertise to plan and book domestic and international flights, car and/or hotel travel arrangements. Your excellent communication skills and ability to build strong relationships with our customers will ensure that they feel valued and supported throughout the travel process.

Key Responsibilities

  • Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.
  • Curate personalized travel experiences for premium card members by creating new bookings and servicing existing travel arrangements.
  • Understand customer needs through consultation to deliver an innovative and extraordinary interaction.
  • Research, plan, and carry out travel experiences, including booking domestic and international flights, car and/or hotel travel arrangements.
  • Communicate new and existing product offerings and value propositions relevant to the Card Member.
  • Put the Card Member's experience at the forefront of everything you do, reinforcing the Membership First approach, delivering excellent service and outcomes that are core to the American Express brand.

Requirements

  • Card Members will be based in the United States and all business will be conducted in English. Very high levels of written and verbal communication are required.
  • High-end customer service or sales roles experience in tourism, travel, hospitality, cruise, and tours.
  • Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast-paced, high-volume servicing environment.
  • Basic geography knowledge with the ability to locate continents, countries, and key travel destinations worldwide.
  • Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change, and optimism.
  • Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style.
  • Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily.
  • Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.

Benefits

We offer a competitive salary of $60,000 - $80,000 per year, plus benefits, including:

  • Medical, dental, vision, life insurance, and disability benefits.
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on the role and business need.
  • Generous paid parental leave policies.
  • Free access to global on-site wellness centers staffed with nurses and doctors.
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

Please Note

The successful completion of a background verification check is a requirement for this role, subject to applicable laws and regulations.

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