Cloud Reliability Engineer
hace 4 semanas
At Global Payments, we're driven by our passion for success and proud to deliver best-in-class payment technology and software solutions. As a Cloud Reliability Engineer, you'll play a critical role in ensuring the stability and reliability of our systems.
**Key Responsibilities:**
- Design and implement chaos engineering tests to identify potential system failures
- Develop and maintain automation scripts to improve processes and self-service capabilities
- Collaborate with cross-functional teams to ensure high availability, resilience, and self-healing of our services
- Review designs for holistic stability and identify potential risks
- Build systems to proactively monitor infrastructure health, performance, and security
- Improve monitoring and alerting systems to ensure timely issue resolution
- Evolve our SDLC, practices, and tooling to incorporate Site Reliability best practices
- Develop runbooks and improve documentation
- Conduct continuous service reviews and generate ideas for improvements
- Respond to moderately complex issues and escalate to senior management when necessary
- Write scripts to generate data reports as required
- Perform production support activities within specified SLAs
- Analyze root causes and suggest fixes for complex issues
**Requirements:**
BS in Computer Science, Information Technology, Business / Management Information Systems or related field
- Minimum 2 years relevant experience
- 2+ years of experience working in AWS, Google, or Azure cloud environment
- 2+ years of experience with Git version control system
- 2+ years of SQL scripting experience
- Bash, Python, and/or other programming or scripting experience
**Preferred Qualifications:**
Understanding of CI/CD concepts, containerization, and Microservices
- Understanding of SDLC and Agile Software Development concepts
- Strong communication skills with ability to connect with various audiences
**Desired Skills and Capabilities:**
Developing professional expertise, applies company policies and procedures to resolve issues
- Job Complexity: Works on problems of moderate scope, analyzing situations or data to determine appropriate action
- Supervision: Receives general instructions on routine work, detailed instructions on new projects or assignments
- Experience in Public and Private Clouds, Jenkins, Terraform, Ansible, OpenShift, Kubernetes or AWS EKS
- Analyzing end-to-end flow, understanding code, and fixing issues as required
- Strong technical knowledge of relational/non-relational databases, networking, and UNIX platform
- Ability to troubleshoot issues and handle customer inquiries
- Good understanding of logging/monitoring tools like New Relic, Kibana, Graylog
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