Cloud Operations Specialist

hace 4 semanas


Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo
About the Job

We're seeking an experienced Cloud Operations Specialist to join our team at SAP. As a key member of our operations team, you will be responsible for ensuring day-to-day quality service delivery. This includes defining and tracking various service KPIs and SLAs, de-escalating running escalations, and working towards automating various day-to-day operational tasks.

Key Responsibilities

* Ensure day-to-day quality service delivery
* Define and track various service KPIs and SLAs
* De-escalate running escalations
* Automate various day-to-day operational tasks
* Plan, set up, implement, and operate SAP technologies achieving ambitious SLA
* Handle on-call duty
* Improve daily operational activities
* Drive projects and programs
* Coordinate and orchestrate work between teams

Requirements

* 5+ years' experience in infrastructure and basis administration
* 5+ years' experience in service delivery in global teams
* Experience in handling managed service delivery models
* Managing operations and 24/7 delivery units
* Understanding and working experience in SLA/KPI tracking
* Familiar with ITIL concepts of service management and root cause analysis
* Understanding of hyperscalers concepts
* Working experience in global teams with 24/7 support
* De-escalation experience on IT incidents and requests
* Management of multiple activities requiring cross-team coordination

Preferred Skills

* ITIL certification
* Project management experience
* Executive reporting experience
* Ability to communicate successfully at different levels of the organization

About SAP

We build breakthroughs together. We win with inclusion. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. We are an equal opportunities employer. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity, or expression, protected veteran status, or disability.

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