Technical Support Specialist

hace 2 semanas


Xico, México Zb A tiempo completo
Job Title: End User Support Analyst

Job Type: Contract

Location: Mexico City

This is a contract position for an End User Support Analyst working in the oilfield industry. The ideal candidate will have experience in incident management, customer service, and IT operations.

Key Responsibilities:

  • Monitor real-time drilling and wireline data
  • Perform incident management and data quality assurance
  • Provide high-level customer service to internal and external customers

Requirements:

  • Bachelor's Degree in IT, Science, or Engineering
  • 1-2 years of oilfield operational experience
  • Customer service or IT experience

Preferred Qualifications:

  • Knowledge of incident management systems
  • Ability to facilitate multi-cultural, multi-location teams
  • Commitment to customer service and ability to work in a team-oriented environment

Salary: $40,000.00 - $45,000.00 per month

Experience:

  • Customer Support: 2 years (required)
  • Incident Management: 2 years (required)
  • Oilfield: 2 years (preferred)

Work Location: In person



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