Senior Outbound Research Coordinator

hace 2 semanas


Xico, México Zendesk A tiempo completo

Job Summary

Zendesk is seeking a detail-oriented Outbound Research Senior to drive company growth through proactive research focused on the AMER region.

About the Role

As a Senior Outbound Research Representative, you will be responsible for gathering valuable market data and identifying potential prospects to drive the success of our AMER sales and marketing outbound activity.

Your Key Responsibilities

  • Conduct outbound research for AMER Outbound activities to identify and qualify target accounts & influencers, and decision-makers.
  • Gather accurate and relevant prospect data, utilizing various research methods, including online databases, social media platforms, industry publications, and other resources.
  • Maintain the highest level of data integrity by building and enriching accounts and contacts in our CRM across our customer and prospect base.
  • Successfully deliver high-quality account and contact lists in line with the quarterly program requirements.
  • Support all our business segments from SMB, Commercial, Mid-Market & Enterprise.
  • Collaborate with the Sales Play program teams to identify target markets, develop strategies, and support pipeline generation initiatives.
  • Map current sources, process and tools to standardize data collection.
  • Manage database, define mechanisms and routines to support data integrity/quality.
  • Develop and maintain dashboards to bring visibility around team performance globally.

About You

We're looking for a results-driven professional with a passion for research, a knack for uncovering valuable insights, and excellent communication skills.

Requirements

  • Bachelor's degree or higher.
  • Business level English.
  • Minimum of 5 years experience in a business environment.
  • Proficiency in using CRM software and other relevant data management and research tools.
  • Proficiency in using spreadsheets (Excel, Google Sheets).
  • A results-driven mindset with a goal-oriented approach to achieving targets and meeting deadlines.
  • Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
  • Ability to communicate effectively with technical and non-technical people in all areas of the organization.
  • Proficient in Excel/ Google Sheets with advanced knowledge in DataViz Tools and ERPs.
  • Basic knowledge of database design and writing SQL Server queries.

About Zendesk

At Zendesk, we're dedicated to making customer experience easier and more human. Our software is used by thousands of businesses worldwide to deliver exceptional customer service.

What We Offer

  • A hybrid work environment that combines flexibility and collaboration.
  • Access to professional development programs and training opportunities.
  • A dynamic and inclusive work culture that values diversity and equity.


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