Supply Chain Leader Americas

hace 4 días

Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo
Job Overview

We are seeking a highly skilled Supply Chain Leader to join our team in Apodaca, Mexico. This is a fantastic opportunity to lead a talented team and drive business growth in the Americas region.

About the Role

The successful candidate will be responsible for planning and executing orders of spare parts within the Americas Region. They will ensure a strong and efficient after-sales supply chain that supports customer orders and delivers as requested within the American region.

The team lead will oversee a team located in Mexico and act as the daily unofficial leader to coordinate tasks between team members and facilitate daily and weekly follow-up meetings with key stakeholders such as CSSC, GLOG, and 3PL.

This role is part of a global team that covers the planning and order execution of spare parts within five DCs (SSG, GPC3, GDS, GBWD, SUS) within Service & Solutions.

Main Responsibilities
  • Manage customer service complaints in aftersales securing delivering of spare parts towards customers within America by being accountable for followings processes/tasks:
    • Responsible for CIC tickets handling submitted by the region CSSC teams. Ensuring cases to be solve or escalated, with a high quality and high ability to respond to the service request.
    • Assist customers with order progression and supply chain issues.
    • Proactively improve SAP housekeeping and customer satisfaction.
    • Proactively work with improving our supply chain in collaboration with Center of Excellence Team (CoE).
    • Administer return stock from customers based on Group Policies.
    • Closely collaborate with both CSSC and Global Logistics in America - and globally.
    • Drive Daily Action Meetings - with the 3PLs.
    • Follow-up on Key Performance Indicators and identify root causes - escalate to CoE if necessary.
    • Coordinate tasks between team members in the Planning & Order Execution Team in GMX.
    • Develop team members in increasing skills within supply chain acumen.
    • Elevate employee issues or business issues to manager of Global Spare Part Planning & Order Execution.
    • Identify and find best practices together with the two other team leads in GNL and SSG.
    • Drive improvements of collaboration with CSSC and GLOG.
About You

We imagine that you have:

  • Bachelor's degree in supply chain/Logistics or commercial management.
  • 5-7 years of experience of working with ERP SAP ERP/CRM/BW.
  • 5-7 years of experience of Customer Service and working experiences for/with a 3PL.
  • Highly developed communication skills in English.
  • Experience from working in a global company.
  • Knowledge of the Courier Express and LTL transportation business is essential.
  • Relevant experience as indirect leader in a global position.
  • Analytic and problem solving oriented.
  • Leadership skills.
What's in it for You

We offer a competitive salary range of $80,000-$110,000 per year, depending on your qualifications and experience. In addition, you'll enjoy flexible working hours, up to 3 days' paid leave for volunteering, annual bonuses, internal well-being consultants and programs, engaging team buildings, diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly, long-term career development with regular dialogue, as well as continuous learning and development opportunities.

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