Senior Observability Specialist

hace 1 semana


Naucalpan de Juárez, México Zurich Insurance Company A tiempo completo
Job Description

Zurich Insurance Company is currently hiring a Senior Observability Specialist to join their team in Zurich.

About the Role

This role involves providing technical expertise and contributing to the development of the observability solution. The ideal candidate will have experience with Dynatrace administration, Splunk, and other monitoring tools.

Responsibilities
  • Maintain the Dynatrace environment according to Zurich Best Practices and Standards.
  • Build and configure new monitoring capabilities using the Dynatrace platform.
  • Develop and innovate best practices and processes for supporting the Dynatrace platform.
  • Assist with building out the knowledge base and documentation related to the Dynatrace platform.
  • Work closely with the client application development and ECC teams directly.
  • Evaluate service quality and implement improvements accordingly.
Qualifications
  • At least 4 years' experience in working with development/Operations teams.
  • Hands-on knowledge on Dynatrace, Splunk, and good knowledge on any other monitoring tools.
  • Experience in Dynatrace production administration, application team onboarding, Dashboard & report creation, problem and alert customization and automation.
  • Good working knowledge in Dynatrace integration with tools like Servicenow.
  • Alert monitoring, perform health checks, trouble-shooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles.
Salary

The estimated salary for this role is between $120,000 - $180,000 per annum based on location and industry standards.

Benefits
  • Flexible working hours based on service requirements.
  • Excellent communication skills (written and spoken).
  • Active listening skills with an ability to interpret customer communications.
About Us

Zurich Insurance Company offers a challenging and inspiring work environment where you can make a difference. With over 53,000 employees worldwide, we are committed to helping businesses and communities face a world of risk with confidence.



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