Highly Skilled IT Incident Manager

hace 2 semanas


Ciudad de México, Ciudad de México Iron Mountain A tiempo completo

Incident and Problem Management Role

At Iron Mountain, we recognize the value of expertise in ensuring seamless IT service delivery. As an Incident and Problem Manager, you will play a pivotal role in our Global IT Service Management Team.

Key Responsibilities:

  • Safeguard Our Customers' Experiences
  • Triage Incidents with Accuracy and Efficiency
  • Collaborate with Cross-Functional Teams for Timely Issue Resolution
  • Analyze Data to Identify Patterns and Trends
  • Develop Proactive Measures to Prevent Incidents

Qualifications:

  • Bachelor's Degree in Computer Science, Information Technology, or Related Field
  • Two to Three Years of Hands-On Support Experience in Infrastructure and/or Application Services
  • Three to Five Years of Experience in Critical Incident and Problem Management (ITSM/ITIL)

Compensation and Benefits:

This is an exciting opportunity to leverage your skills and experience in a dynamic environment. We offer a competitive salary range of $80,000-$120,000 per annum, commensurate with qualifications and experience. Additionally, you can look forward to a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off.

As a member of our team, you will have the opportunity to grow professionally and personally, working alongside experienced professionals who are passionate about delivering exceptional results. If you are motivated, detail-oriented, and enjoy solving complex problems, we encourage you to apply for this challenging yet rewarding role.



  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the OpportunityIn this exciting role as a Highly Skilled Associate Client Success Manager, you will have the opportunity to work with a team that is dedicated to helping our clients achieve their goals.As a key member of our client success team, you will be responsible for building and maintaining strong relationships with our clients, identifying...


  • Ciudad de México, Ciudad de México Virtualent A tiempo completo

    Support EngineerWe are seeking a highly skilled and proactive IT Operations Specialist to join our team at Virtualent. As a key member of our operations team, you will play a crucial role in ensuring the smooth operation of our IT systems.The successful candidate will have proven experience in maintaining Unix/Linux operating systems and related IT...


  • Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    OverviewKyndryl Mexico is a leading provider of IT infrastructure services, and we are seeking a highly skilled Computer Operator to join our team.About the RoleThe successful candidate will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor...


  • Ecatepec de Morelos, México Iron Mountain A tiempo completo

    About the RoleWe are seeking a highly skilled IT Incident Manager to join our dynamic Global IT Service Management Team. As an IT Incident Manager, you will play a critical role in ensuring the smooth functioning of our IT services by proactively identifying potential issues, implementing proactive measures to prevent incidents, and efficiently resolving...


  • Ciudad de México, Ciudad de México Outscal Technologies A tiempo completo

    Job DescriptionOutscal Technologies is seeking a highly skilled Gameplay Developer to join our team. As a key member of our game development department, you will be responsible for creating engaging and interactive gameplay experiences.


  • Ciudad de México, Ciudad de México Outscal Technologies A tiempo completo

    About the roleWe are looking for a highly skilled IT systems specialist to join our team in Guadalajara, Mexico.The successful candidate will be responsible for ensuring the smooth operation of our computer systems and equipment.Key Responsibilities:Installing and configuring computer hardware, software, systems, networks, printers, and scanners.Planning and...


  • Ecatepec de Morelos, México Iron Mountain A tiempo completo

    We are seeking a highly skilled and proactive IT Incident Manager to join our Global IT Service Management Team at Iron Mountain. As an expert in service restoration, you will play a critical role in ensuring the smooth functioning of our IT services by proactively identifying potential issues, implementing measures to prevent incidents, and efficiently...

  • Incident/Problem Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Iron Mountain A tiempo completo

    At Iron Mountain, we're dedicated to delivering expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.We're seeking a skilled Incident/Problem Manager to join our Global IT Service Management Team, ensuring the smooth...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this challenging opportunity, you will play a critical part in supporting incident management coordination through its lifecycle. As a Senior Incident Response Analyst, your expertise will be essential in ensuring that our global incident response team operates efficiently and effectively.Key Responsibilities:• Engage with partners during...

  • Gerente de Incidentes

    hace 6 días


    Ciudad de México, Ciudad de México Testing IT A tiempo completo

    En Testing IT, buscamos un profesional con experiencia en atención a incidencias en sistemas productivos para unirse a nuestro equipo. El Gerente de Incidentes/Soporte de Producción será responsable de atender y resolver incidentes críticos y no críticos, administrar proveedores y tickets, y brindar soporte a producción.Sobre la empresa:¿Quiénes...


  • Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Highly Skilled Automation EngineerLocation: Remote (EST Time Zone)Estimated Salary Range: Up to 3,500 USD per yearAbout the Position:We are seeking a skilled and experienced automation developer to join our team at Sagan, an exclusive membership community for top executives, founders, and CEOs. As a highly skilled automation engineer, you will be...


  • Ciudad de México, Ciudad de México TikTok A tiempo completo

    Job DescriptionTikTok is seeking a highly skilled and experienced IT Support Engineer to join our team. As an IT Support Engineer, you will be the first point of contact for end-users, resolving hardware and software-related issues, supporting conference rooms, and fulfilling IT-related requests.Key ResponsibilitiesProvide top-notch IT support to our offices...


  • Ciudad de México, Ciudad de México Qualitest A tiempo completo

    **About Qualitest**We are a leading software testing and quality assurance company looking for talented individuals to join our team.**Job Title:** Highly Skilled Bilingual Software Optimization Specialist**Location:** Mexico City, Mexico**Salary:** $80,000 - $120,000 per year, depending on experience**Job Description:Company OverviewQualitest is a dynamic...

  • IT Infrastructure Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México Work Visa USA Jobs (move2usajobs LLC) A tiempo completo

    System Administrator Role SummaryWe're seeking a highly skilled System Administrator to join our team at Work Visa USA Jobs. This is an exciting opportunity for IT professionals to advance their careers in the United States and contribute to the success of our dynamic IT operations.Key ResponsibilitiesInstall, configure, and maintain hardware and software...


  • Ciudad de México, Ciudad de México Praxis A tiempo completo

    About PraxisWe are a leading company that seeks to strengthen organizations through the use of specialized methodologies and tools, with a focus on consulting, integration, outsourcing, and systems development.Job Title: IT Project ManagerAs an IT Project Manager at Praxis, you will be responsible for leading projects that involve the migration of jobs from...


  • Ciudad de México, Ciudad de México CEI Fleet Collision and Safety A tiempo completo

    About the RoleWe are seeking a highly skilled Senior FP&A Analyst to join our team at Element Fleet Management. This is an exciting opportunity for a talented individual to make a significant impact on our business.


  • Ciudad de México, Ciudad de México HSBC A tiempo completo

    We are seeking a highly skilled professional to join our team in the role of Consultant Specialist at HSBC. Located in Mexico, this position offers an excellent opportunity for career growth and development.About HSBCHSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim...


  • Ciudad de México, Ciudad de México Novo Nordisk A tiempo completo

    We are seeking a highly skilled Global IT Infrastructure Manager to join our team at Novo Nordisk. This role will play a crucial part in ensuring the optimal performance, reliability, and security of our IT systems.About the RoleAs a Global IT Infrastructure Manager, you will be responsible for overseeing the administration of our IT systems, including...


  • Ciudad de México, Ciudad de México ADP A tiempo completo

    About the RoleWe are seeking a Highly Skilled Payroll Consultant to join our team at ADP. As a key member of our GlobalView Application Services team, you will provide consulting services to our client base and work closely with our product manager to ensure that our clients receive the best possible service.Job ResponsibilitiesThe successful candidate will...


  • Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    Unlock Your Potential as a SAP SuccessFactors ConsultantWe are seeking a highly skilled SAP SuccessFactors Consultant to join our team at Sequoia Connect. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and driving business growth.About the RoleThis is an exciting opportunity for a motivated and...