Highly Skilled IT Incident Manager
hace 2 semanas
Incident and Problem Management Role
At Iron Mountain, we recognize the value of expertise in ensuring seamless IT service delivery. As an Incident and Problem Manager, you will play a pivotal role in our Global IT Service Management Team.
Key Responsibilities:
- Safeguard Our Customers' Experiences
- Triage Incidents with Accuracy and Efficiency
- Collaborate with Cross-Functional Teams for Timely Issue Resolution
- Analyze Data to Identify Patterns and Trends
- Develop Proactive Measures to Prevent Incidents
Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, or Related Field
- Two to Three Years of Hands-On Support Experience in Infrastructure and/or Application Services
- Three to Five Years of Experience in Critical Incident and Problem Management (ITSM/ITIL)
Compensation and Benefits:
This is an exciting opportunity to leverage your skills and experience in a dynamic environment. We offer a competitive salary range of $80,000-$120,000 per annum, commensurate with qualifications and experience. Additionally, you can look forward to a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off.
As a member of our team, you will have the opportunity to grow professionally and personally, working alongside experienced professionals who are passionate about delivering exceptional results. If you are motivated, detail-oriented, and enjoy solving complex problems, we encourage you to apply for this challenging yet rewarding role.
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