Senior Consumer Experience Research Lead

hace 3 días

Ciudad de México, Ciudad de México Western Digital A tiempo completo

Unlock the Potential of Data at Western Digital

We are seeking a highly skilled and experienced Senior Consumer Experience Research Lead to play a pivotal role in shaping the user experience of our products and services.

As a key member of our User Experience Research team, you will drive world-class consumer research initiatives, enabling our cross-functional teams to make guided decisions that define the future of Western Digital products.

You will lead end-to-end user research activities, overseeing study design, participant recruitment, moderation, analysis, and delivery of insights. Manage multiple concurrent research projects, ensuring outcomes meet high-quality standards and are delivered within established timelines.

Collaborate closely with internal teams, including product management, industrial design, product marketing, marketing creative, packaging, business development, and product operations, to identify research needs and develop well-structured research plans.

Conduct various forms of user research, encompassing both qualitative and quantitative methods such as user interviews, usability testing, brand and competitor testing, and product testing to glean insights that address specific business inquiries.

Foster strong relationships with key stakeholders across departments (Economics & Data Science, Consumer Sales, etc.) ensuring effective communication of research findings.

Utilize analytical tools such as Excel, Python, R, SQL, SPSS, etc., to distill insights from quantitative user research, such as willingness to pay and demand generation analyses.

Present findings in clear and compelling formats, such as well-structured presentations, fostering collaboration among teams, facilitating meaningful discussions, and motivating actionable decision-making.

Requirements:

  1. BA/BS degree with 3+ years of relevant experience in qualitative and quantitative user research.
  2. Proven track record of successfully leading end-to-end research activities in a fast-paced environment.
  3. In-depth knowledge of various survey tools and methodologies.
  4. Demonstrated ability to effectively manage concurrent research projects.
  5. Strong sense of ownership and capability to drive projects to completion with minimal guidance or supervision.
  6. Proven aptitude for supporting and mentoring teammates in research methods, fostering a collaborative and knowledge-sharing environment within the team.
  7. Exceptional communication and presentation skills, with the ability to convey research findings effectively to stakeholders.
  8. Excellent strategic thinking, decision-making, and problem-solving abilities.
  9. Proficiency in analytical tools such as Excel, Python, R, SQL, SPSS, and statistical modeling.

About Western Digital

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics.

$120,000 - $150,000 per year

The estimated salary range for this position is between $120,000 and $150,000 per year, depending on your qualifications and location.

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