Operations Process Specialist
hace 4 semanas
Company Overview
Genpact is a global professional services firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Salary
We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience.
Job Description
The successful candidate will be responsible for reconciliations and reporting, month close reporting and periodic dashboard reporting, account set ups and follow up, daily productivity for client request permits, workflow cases resolution for CS email requested, contact jurisdictions to follow up on different accounts situation, critical accounts resolution, bank/account reconciliation, aging reporting, customer care to assist account set ups online and disputes, system set up accounts updated, legal documents handling, interdepartmental call coordination with clients, client management special request, and first call resolution.
Required Skills and Qualifications
To succeed in this role, you will need PC skills and advanced intermediate level proficiency. You should also have bilingual conversational English skills, minimum B2 as written and read, with C1 desired. Additionally, you will require proactiveness and reactiveness, ability to interpret data, analyze to resolve issues, analytical skills, ability to interact with clients via email and telephone, customer centricity, results and self-oriented, multitasking, second level resolution, ability to manage various customer platforms, training skills, and presentation skills.
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