IT Engineer

hace 3 semanas

Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

Job Title: IT Engineer

Job Summary:

We are seeking a highly skilled IT Engineer to join our team at Marsh McLennan. As an IT Engineer, you will be responsible for facilitating corporate-wide IT processes, including Disaster Recovery, Microsoft License Management, Service On-boarding, and Management Reporting Services.

Key Responsibilities:

  • Planning and coordination of application DR testing schedules
  • Management of scheduled application DR tests
  • Ownership of DR preparation activities
  • Ensure required application DR documentation is complete and reviewed
  • Coordination of Application and ATO resources required for DR testing
  • Maintain DR data on ATO SharePoint Team site
  • Track of post-mortem closure items and ensure actions are closed
  • Provide required DR information to corporate stakeholders
  • Facilitate ATO/application on-boarding process
  • Produce regular and ad-hoc management reports on MMC Visualization Tools
  • Work on infrastructure related processes like Inventory Review, Capacity Forecasting and Application Sunset
  • Coordination of MS licensing related requests
  • Maintain DR and Ops Management Processes SharePoint team site
  • Create and maintain technical documents
  • Develop and maintain solid contacts with other Technology communities
  • Contribute to group/team wide process improvement initiatives

Requirements:

  • Excellent English communication skills
  • At least 2 years of experience in diverse technical problems solving
  • Experience of Reporting & Data Visualization Tools like Microsoft BI, Tableau or Qlik
  • Experience in managing Disaster Recovery tests
  • Intermediate to advance level of knowledge of Microsoft Excel and MS Word
  • Understanding of end-user processes and operational procedures
  • Can communicate effectively across all levels and groups of an organization
  • Enjoys working in a fast pace, ever changing work environment
  • Determines own priorities and works well individually and as part of the team
  • Sound knowledge and understanding of ITIL processes, end-user ticket management system, Capacity management and forecasting processes, end-end support drivers, SLAs and performance metrics, Change management processes, Industry DR solutions, trends, policies and management processes

About Marsh McLennan:

Marsh McLennan is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.

Hybrid Work Policy:

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.

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