Remittance Payment Services Specialist

hace 3 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Ria is a leading money transfer company dedicated to delivering exceptional service excellence and competitive remittance payment solutions to our customers worldwide.

We are seeking an enthusiastic Customer Service Representative to join our team at Ria Headquarters in El Salvador. As a key member of our customer support team, you will provide top-notch information to customers about their transactions and resolve any general queries they may have.

Key Responsibilities:

  • Review and correct data for incorrectly processed transactions
  • Collaborate with the accounting department to reconcile and balance refunds for cancelled transactions

Requirements:

  • Maintenance of high school or college education level
  • Good knowledge of Microsoft Office and Internet Explorer
  • Intermediate English proficiency for effective communication via telephone with clients in English
  • Strong customer orientation skills
  • Excellent oral and written communication skills
  • Attention to detail
  • Teamwork approach
  • Flexibility in scheduling

Compensation and Benefits:

We offer a competitive monthly salary of $16,000, 5% food vouchers, a 30-day bonus, 15 days of initial vacation, life insurance, free access to our gym, and a dynamic work environment equipped with cutting-edge tools and technology. Additionally, we provide free English and French classes to support your professional development.

Diversity and Inclusion:

Ria values diversity and is an equal-opportunity employer, committed to providing equal opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.


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