Exceptional Guest Experience Specialist

hace 2 semanas


Monterrey, Nuevo León, México Hilton Worldwide, Inc. A tiempo completo

Hilton Worldwide, Inc. seeks an Exceptional Guest Experience Specialist to join our team in Monterrey, Mexico. This is a full-time opportunity.

We are looking for someone with a positive attitude and good communication skills to provide exceptional guest experiences from check-in through check-out and complete audits as required.

The salary for this position is estimated to be around $25,000 - $35,000 per year, depending on experience and qualifications.

About the Job

This role is part of our Front Office Team and involves providing services to guests to contribute to an overall exceptional experience. Key responsibilities include:

  • Achieving positive outcomes from guest queries in a timely and efficient manner
  • Ensuring an efficient reception experience for guests, including check-in/out, and complete audit procedures as required
  • Demonstrating a high level of customer service at all times
  • Attending training courses as required and assisting with Night Team's training and development efforts
Requirements

To succeed in this role, you should have:

  • Previous experience in a customer-focused industry
  • A commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with guests
About Hilton

Hilton is a leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day.


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