Spa Receptionist

Job Title: Spa Receptionist

About the Role:

We are seeking a highly skilled and customer-focused Spa Receptionist to join our team at Accor Hotels. As a Spa Receptionist, you will be responsible for managing the spa's front desk operations, including answering phones, scheduling appointments, and handling inquiries.

Key Responsibilities:

• Provide personalized consultations to guests, helping them select the best services and treatments based on their needs, preferences, and health considerations.
• Explain the benefits and details of various spa services, packages, and products to guests in a way that is clear and engaging.
• Maintain a clean and organized reception area, ensuring the space is welcoming.
• Coordinate with spa therapists and other team members to manage the appointment schedule and ensure smooth operations.
• Actively promote and upsell spa services, packages, and products to enhance guest satisfaction and boost revenue.

What We Offer:

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world.
• Ability to contribute to the local community and make a difference through our Sustainability programs.

Requirements:

• Fluent in Russian and English (both spoken and written).
• Previous experience in a receptionist, customer service, or consultation role, preferably in a spa, wellness, or hospitality environment.
• Passionate about wellness, beauty, and delivering outstanding customer service.
• Ability to multitask and remain calm under pressure.
• Proficient in using computers and basic office equipment.

Accor Hotels is an inclusive company and our ambition is to attract, recruit, and promote diverse talent.